Key Responsibilities:• Lead and manage a Customer Experience team to deliver service to business clients.• Analyze customer feedback to identify areas for improvement and implement corrective actions.Collaborate with internal teams to optimize processes and systems that support better customer experience.• Design and execute training programs to enhance team skills in efficiently addressing customer issues.Manage and improve NPS (Net Promoter Score) and other… Show more Key Responsibilities:• Lead and manage a Customer Experience team to deliver service to business clients.• Analyze customer feedback to identify areas for improvement and implement corrective actions.Collaborate with internal teams to optimize processes and systems that support better customer experience.• Design and execute training programs to enhance team skills in efficiently addressing customer issues.Manage and improve NPS (Net Promoter Score) and other customer satisfaction metrics.• Prepare reports and presentations on service performance and improvement strategies for executive management. Show less

Key Responsibilities and Achievements:• Enterprise Account Management: Oversee a portfolio of key enterprise accounts, ensuring customer satisfaction, retention, and long-term partnership growth.• Sales Strategy and Digital Solutions: Develop and implement sales strategies that leverage innovative digital solutions, driving operational efficiency and business growth for clients.• Cross-functional Collaboration: Work closely with internal teams, including technical and… Show more Key Responsibilities and Achievements:• Enterprise Account Management: Oversee a portfolio of key enterprise accounts, ensuring customer satisfaction, retention, and long-term partnership growth.• Sales Strategy and Digital Solutions: Develop and implement sales strategies that leverage innovative digital solutions, driving operational efficiency and business growth for clients.• Cross-functional Collaboration: Work closely with internal teams, including technical and marketing departments, to create customized proposals and ensure seamless execution of client solutions.• Negotiation and Contract Management: Lead negotiations, closing deals, and managing contracts to meet revenue targets while ensuring mutually beneficial agreements.• Market Analysis and Business Development: Conduct market research to identify new opportunities, and devise strategies to penetrate competitive digital markets and expand business.• Project Leadership: Spearhead the execution of large-scale projects, ensuring successful implementation from start to finish, including team coordination and results monitoring.Skills and Expertise Developed:• Deep understanding of internet and digital solutions, and how to apply them to meet the unique business needs of enterprise clients.• Strong communication and presentation skills, able to articulate complex solutions in a clear and accessible way.• Expertise in B2B account management and building long-term relationships with high-value clients.• Negotiation skills and a proven track record of meeting ambitious revenue targets and closing complex deals. Show less