Bimasena Duanda
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Bimasena Duanda Email & Phone Number

Customer Success - Data Analytics at Xendit
Location: Jakarta, Indonesia 4 work roles 3 schools
1 work email found @xendit.co LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 86%

Contact Signals · 1 work email

Work email b****@xendit.co
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Current company
Xendit
Role
Customer Success - Data Analytics
Location
Jakarta, Indonesia
Company size
239 employees

Who is Bimasena Duanda? Overview

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Quick answer

Bimasena Duanda is listed as Customer Success - Data Analytics at Xendit, a with 239 employees, based in Jakarta, Indonesia. AeroLeads shows a work email signal at xendit.co and a matched LinkedIn profile for Bimasena Duanda.

Bimasena Duanda previously worked as Customer Success - Business & Process Improvement at Xendit and Customer Success Generalist at Xendit. Bimasena Duanda holds Bachelor'S Degree, Mechanical Engineering from University Of Indonesia.

Company email context

Email format at Xendit

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{first}@xendit.co
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AeroLeads found 1 current-domain work email signal for Bimasena Duanda. Compare company email patterns before reaching out.

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Profile bio

About Bimasena Duanda

I'm a dynamic professional at Xendit, contributing as a Customer Success Generalist, Business and Process Improvement Specialist, and Data Analytics Specialist. From addressing customer inquiries with a high QA score to leading CRM improvements, I'm passionate about enhancing customer experiences. I'm adept at data analytics, managing projects, and fostering data-driven decisions. My PATRiA internship provided insights into heavy equipment manufacturing. Armed with a Mechanical Engineering degree from Universitas Indonesia, a Business Analytics certification from Harvard, and technical proficiency, I bring creativity and innovation. My diverse interests span football, basketball, photography, travelling, and running.

Current workplace

Bimasena Duanda's current company

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Xendit
Xendit
Customer Success - Data Analytics
jakarta, jakarta raya, indonesia
Website
xendit.co
Employees
239
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Company profile
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4 roles

Bimasena Duanda work experience

A career timeline built from the work history available for this profile.

Customer Success - Data Analytics

Current
Xendit

Jakarta, Indonesia

Aug 2023 - Present

Customer Success - Business & Process Improvement

Xendit

Jakarta, Indonesia

- Appointed Lead Project Manager for Customer Relationship Management tools improvement. Scope of project: workflow creation, automation, and macros improvement. Resulted in a reduction in the ticket creation time for currency-exchange-related tickets.- Delivered training and workshops on Customer Relationship Management ticketing systems to 90+ agents regionally (Indonesia, Philippines, and Vietnam). - Implemented customer inquiry tracking system and simultaneous similar-issue resolution feature on Zendesk agents in Indonesia and the Philippines. Simplified the monitoring and streamlined the categorization of over 1500+ client complaints.

Customer Success Generalist

Xendit

Jakarta, Indonesia

- Addressed 25+ customer inquiries on various communication channels (e.g., live chat, email, and WhatsApp) per shift of 6 hours. - Handled 3,000+ clients’ inquiries on Zendesk (Customer Relationship Management Tools) regarding various products within Xendit’s diverse range of portfolios (e.g., Virtual Accounts, Disbursement, etc.).

Engineer Intern

Pt United Tractors Pandu Engineering

Cikarang Barat, West Java, Indonesia

- Acquired knowledge and insights into the front-to-end processes of heavy equipment manufacturing and factory operations.- Assessed the factory’s flame-cutting machine (ESAB Numorex NXB) and proposed changes to the overall processing flow. Increased the machine’s efficiency rate by 20%.

Jul 2019 - Aug 2019
Team & coworkers

Colleagues at Xendit

Other employees you can reach at xendit.co. View company contacts for 239 employees →

SS Sowmya Subramaniam Sowmya Subramaniam Colleague at XenditSingapore View → YA Yano Andriyanto Yano Andriyanto Colleague at XenditWest Java, Indonesia View → DL Dhanny Lazuardi Dhanny Lazuardi Colleague at XenditJakarta Metropolitan Area, Indonesia View → LN Ly Nguyen Ly Nguyen Colleague at XenditVietnam, Viet Nam View → SR Simon Rood Simon Rood Colleague at XenditSingapore View → GC Grace Chong Grace Chong Colleague at XenditSingapore View → GB Gorio Buencamino Gorio Buencamino Colleague at XenditSingapore View → PR Putri Ramadhani Putri Ramadhani Colleague at XenditPancoran Mas, West Java, Indonesia View → ML Miguel Lorenzo Uygongco Miguel Lorenzo Uygongco Colleague at XenditIloilo, Western Visayas, Philippines View → RR Raditya Reza Ariobimo Raditya Reza Ariobimo Colleague at XenditJakarta, Indonesia View →
3 education records

Bimasena Duanda education

Bachelor'S Degree, Mechanical Engineering

University Of Indonesia

Organizational Experiences: - Disciplinary Committee Staff of MADK PI FTUI 2016

FAQ

Frequently asked questions about Bimasena Duanda

Quick answers generated from the profile data available on this page.

What company does Bimasena Duanda work for?

Bimasena Duanda works for Xendit.

What is Bimasena Duanda's role at Xendit?

Bimasena Duanda is listed as Customer Success - Data Analytics at Xendit.

What is Bimasena Duanda's email address?

AeroLeads has found 1 work email signal at @xendit.co for Bimasena Duanda at Xendit.

Where is Bimasena Duanda based?

Bimasena Duanda is based in Jakarta, Indonesia while working with Xendit.

What companies has Bimasena Duanda worked for?

Bimasena Duanda has worked for Xendit and Pt United Tractors Pandu Engineering.

Who are Bimasena Duanda's colleagues at Xendit?

Bimasena Duanda's colleagues at Xendit include Sowmya Subramaniam, Yano Andriyanto, Dhanny Lazuardi, Ly Nguyen, and Simon Rood.

How can I contact Bimasena Duanda?

You can use AeroLeads to view verified contact signals for Bimasena Duanda at Xendit, including work email, phone, and LinkedIn data when available.

What schools did Bimasena Duanda attend?

Bimasena Duanda holds Bachelor'S Degree, Mechanical Engineering from University Of Indonesia.

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