Customer Success - Data Analytics
Current
Aug 2023 - Present
AeroLeads people directory · profile
Bimasena Duanda Email & Phone Number
Customer Success - Business & Process Improvement at Xendit
at
Xendit
1 work email found
@xendit.co
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Current company
Role
Customer Success - Business & Process Improvement at Xendit
Location
Jakarta, Jakarta, Indonesia
Company size
Who is Bimasena Duanda? Overview
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Quick answer
Bimasena Duanda is listed as Customer Success - Business & Process Improvement at Xendit at Xendit, a company with 239 employees, based in Jakarta, Jakarta, Indonesia. AeroLeads shows a work email signal at xendit.co and a matched LinkedIn profile for Bimasena Duanda.
Bimasena Duanda previously worked as Customer Success - Data Analytics at Xendit and Customer Success - Business & Process Improvement at Xendit. Bimasena Duanda holds Bachelor'S Degree, Mechanical Engineering from University Of Indonesia.
Company email context
Email format at Xendit
This section adds company-level context without repeating Bimasena Duanda's masked contact details.
{first}@xendit.co
89% confidence
AeroLeads found 1 current-domain work email signal for Bimasena Duanda. Compare company email patterns before reaching out.
Profile bio
About Bimasena Duanda
I'm a dynamic professional at Xendit, contributing as a Customer Success Generalist, Business and Process Improvement Specialist, and Data Analytics Specialist. From addressing customer inquiries with a high QA score to leading CRM improvements, I'm passionate about enhancing customer experiences. I'm adept at data analytics, managing projects, and fostering data-driven decisions. My PATRiA internship provided insights into heavy equipment manufacturing. Armed with a Mechanical Engineering degree from Universitas Indonesia, a Business Analytics certification from Harvard, and technical proficiency, I bring creativity and innovation. My diverse interests span football, basketball, photography, travelling, and running.
Current workplace
Bimasena Duanda's current company
Company context helps verify the profile and gives searchers a useful next step.
Xendit
4 roles
Bimasena Duanda work experience
A career timeline built from the work history available for this profile.
Customer Success - Business & Process Improvement
Current- Appointed Lead Project Manager for Customer Relationship Management tools improvement. Scope of project: workflow creation, automation, and macros improvement. Resulted in a reduction in the ticket creation time for currency-exchange-related tickets.- Delivered training and workshops on Customer Relationship Management ticketing systems to 90+ agents.
Nov 2021 - Present
Customer Success Generalist
Current- Addressed 25+ customer inquiries on various communication channels (e.g., live chat, email, and WhatsApp) per shift of 6 hours. - Handled 3,000+ clients’ inquiries on Zendesk (Customer Relationship Management Tools) regarding various products within Xendit’s diverse range of portfolios (e.g., Virtual Accounts, Disbursement, etc.).
Aug 2021 - Present
Engineer Intern
- Acquired knowledge and insights into the front-to-end processes of heavy equipment manufacturing and factory operations.- Assessed the factory’s flame-cutting machine (ESAB Numorex NXB) and proposed changes to the overall processing flow. Increased the machine’s efficiency rate by 20%.
Jul 2019 - Aug 2019
Team & coworkers
Colleagues at Xendit
Other employees you can reach at xendit.co. View company contacts for 239 employees →
NO
Nova Oktaviani
Colleague at XenditJakarta, Jakarta, Indonesia, Indonesia
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MV
Mikhaela V. Yovita A.
Colleague at XenditJakarta, Indonesia, Indonesia
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AM
Angelica Magdalena
Colleague at XenditSouth Jakarta, Jakarta, Indonesia, Indonesia
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YA
Yano Andriyanto
Colleague at XenditWest Java, Indonesia, Indonesia
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FK
Farah Karina
Colleague at XenditJakarta, Jakarta, Indonesia, Indonesia
View →
KW
Kevin Wirahadi Sigit
Colleague at XenditJakarta Metropolitan Area, Indonesia
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SR
Simon Rood
Colleague at XenditSingapore, Singapore, Singapore
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WP
Wynne Prasetyo
Colleague at XenditJakarta, Jakarta, Indonesia, Indonesia
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MD
Mohd Danial
Colleague at XenditFederal Territory Of Kuala Lumpur, Malaysia, Malaysia
View →
PN
Pazya Nethania Janie
Colleague at XenditBogor, West Java, Indonesia, Indonesia
View →
Nova Oktaviani
Colleague at XenditJakarta, Jakarta, Indonesia, Indonesia
View →
MV
Mikhaela V. Yovita A.
Colleague at XenditJakarta, Indonesia, Indonesia
View →
AM
Angelica Magdalena
Colleague at XenditSouth Jakarta, Jakarta, Indonesia, Indonesia
View →
YA
Yano Andriyanto
Colleague at XenditWest Java, Indonesia, Indonesia
View →
FK
Farah Karina
Colleague at XenditJakarta, Jakarta, Indonesia, Indonesia
View →
KW
Kevin Wirahadi Sigit
Colleague at XenditJakarta Metropolitan Area, Indonesia
View →
SR
Simon Rood
Colleague at XenditSingapore, Singapore, Singapore
View →
WP
Wynne Prasetyo
Colleague at XenditJakarta, Jakarta, Indonesia, Indonesia
View →
MD
Mohd Danial
Colleague at XenditFederal Territory Of Kuala Lumpur, Malaysia, Malaysia
View →
PN
Pazya Nethania Janie
Colleague at XenditBogor, West Java, Indonesia, Indonesia
View →
3 education records
Bimasena Duanda education
Bachelor'S Degree, Mechanical Engineering
Certificate In Business Analytics
Engineering
FAQ
Frequently asked questions about Bimasena Duanda
Quick answers generated from the profile data available on this page.
What company does Bimasena Duanda work for?
Bimasena Duanda works for Xendit.
What is Bimasena Duanda's role at Xendit?
Bimasena Duanda is listed as Customer Success - Business & Process Improvement at Xendit at Xendit.
What is Bimasena Duanda's email address?
AeroLeads has found 1 work email signal at @xendit.co for Bimasena Duanda at Xendit.
Where is Bimasena Duanda based?
Bimasena Duanda is based in Jakarta, Jakarta, Indonesia while working with Xendit.
What companies has Bimasena Duanda worked for?
Bimasena Duanda has worked for Xendit and Pt United Tractors Pandu Engineering.
Who are Bimasena Duanda's colleagues at Xendit?
Bimasena Duanda's colleagues at Xendit include Nova Oktaviani, Mikhaela V. Yovita A., Angelica Magdalena, Yano Andriyanto, and Farah Karina.
How can I contact Bimasena Duanda?
You can use AeroLeads to view verified contact signals for Bimasena Duanda at Xendit, including work email, phone, and LinkedIn data when available.
What schools did Bimasena Duanda attend?
Bimasena Duanda holds Bachelor'S Degree, Mechanical Engineering from University Of Indonesia.
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