Christian Canaria Email & Phone Number

Quezon City, Ncr, Ph

This position introduced technology related to financial trading. Specific protocols and data related to market movement is present and used for deeper investigation.✓ Troubleshoot inconsistency in data flow and connections ✓ Implement upgrades and fixes for hosted Linux environment ✓ Initiate communications with 3rd party providers and maintain stable connection to provide high standard service for clients

This role enables me to handle minor to major server components troubleshooting and improves infrastructure management, especially mail routing, third party implementation and mobile security.✓ HCL Traveler server (Mobile) configuration and deployment (Windows and Linux environment). ✓ HCL Domino mail routing configuration and analysis for complex network environment. ✓ HCL Domino iNotes sync issue analysis for users with browser-based access. ✓ HCL Verse for iOS and Android configuration and deployment plus certificate validity.✓ Technical documentation for HCL Domino product ✓ 24/7 assistance for multiple geo clients (NA\EMEA\AP) for HCL Domino concerns.✓ Acquire related certification to improve technical skills ✓ Conduct conference calls for client's understanding and data gathering✓ Direct collaboration with the Development team for very complex concerns.✓ Perform tech-specific training for new hires and conduct refresher skills training for the team.

Started as a fresh grad member, This role allows me to be exposed in client-facing task and initiating escalation to internal teams. It involves mobile device-to-server connection problems and data sync consistency for a large number of users for companies including high tier users in all geos. .✓ IBM Traveler server (Mobile) configuration and deployment (Windows and Linux environment). ✓ IBM Verse for iOS and Android configuration and deployment including certificate validity.✓ Maintaining test environments for test releast stage and recreating issue.✓ Technical documentation for IBM Domino product ✓ 24/7 assistance for multiple geo clients (NA\EMEA\AP) for HCL Domino concerns.✓ Acquire related certification to improved techinical skills ✓ Conduct conference call for client's understanding and data gathering✓ Direct collaboration with the Development team and other escalation teams for very complex concern.

Manila, Philippines

Manila, Philippines