Bimla Kathayat Email & Phone Number

Bengaluru, Karnataka, India

India

New Delhi Area, India

• Managing end-to-end operation processes for public & private onsite training programs delivered across India. This includes managing relationships with Instructors, Internal Sales, Training Partners, Customers and Legal.• Manage contract building, course setup, customer follow up and invoicing. Handle customer expectations and any changes to requests, communications for customer concerns and compliments.• Data analysis & reporting – based on class reports, stats from tableau, salesforce, class & courses delivered.• **Process Improvement Initiatives – 1. Defined end to end class handling process that involves coordination with internal & external stakeholders – for a seamless training delivery experience. 2. Managed Strategic investment project – Fund utilization, customers trained, reporting to Global Operations. 3. Preparing new joiners for the AWS Cloud Practitioner certification. 4. Create short training videos of tasks & usage of various tools, to on-board new joiners.5. Standardizing the blocking of restricted/hand managed Training rooms all across the Geo’s, by collaborating with the IT Team.6. Conceptualizing and designing the process of evaluating the performance of Training Coordinators across all Geo’s by seeking feedback from all stakeholders.7. Initiated meeting with the AR team based in HYD. Outcome - $1M was collected as a result of action plan, CTA/owners & deadlines set to recover the same. • Validation of reports – Productivity report, Revenue report, Overall business performance & metrics report.• Schedule & moderate all internal meetings and create follow up action items for the stakeholders.• Responsible for sales opportunity hygiene in Salesforce, customer pipeline, training requirement & follow up.

Sultanate Of Oman

• Contributed towards creating highly effective organizational and filing systems, including quick & thorough indexing, filing & offsite storage which resulted in easy access to critical information and streamlined office functioning• Collaborated with key company employees to determine their product and services needs• Facilitated extensive Internet and market research on competitors and accordingly reported findings to the Financial Controller & Managing Director• Managed business trends and product availability to pay the best price for goods & services without sacrificing quality or delivery times• Liaised with suppliers to negotiate the best price• Identified potential new vendors & assisted in on-boarding the vendors• Developed and implemented strategies for procuring, storing and distributing goods with proper maintenance of stock levels• Raised purchase orders and ensured GRN for payments made to the vendor on time for on-going strong relationship and to leverage when required

Muscat

• Coordinated and set-up conference calls and management meetings and travel arrangements for top executive• Maintained client database of Oil & Gas companies wherein followed up for new inquiries/ company registration• Instituted meetings with new clients• Participated in tender announcements and prepared files for the same with relevant documents• Regulated all administration related responsibilities

Muscat

• Report to the Managing Director.• Perform duties & responsibilities pertaining to HR & Administration. • Assisting management in monitoring performance of sales team & developing sales promotion plans and scheduling meetings to discuss the same.• Preparing submittal of products, clear sales analysis, as well as sales reports and liaison among sales, marketing & execution/supply team.• Maintaining and compiling records of all business transactions, quotations, accounts receivable/payable and inventory.• Extend support for project follow ups, project related updates, information and ensuring the closure of the actions items.• Tracking the outcome of the project after implementation.• Conduct post-operative analysis.• Develop and sustain relationship with potential and existing clients/organizations by coordinating professional meeting and providing effective administrative support.• Optimize sales by collecting and analyzing information from the market.• Organize the records and portfolio of clients & suppliers.

Gurgaon, India

• Trained in multiple industries – Airlines, Retail Mail Order & Travel & Transportation.• Deliver on key result areas – CSAT, Quality, Productivity, Utilization.• Mentoring and Development of team at all levels for better performance and Engagement.• Responsible for employee satisfaction, engagement and retention.• Lead project transitions and process improvement initiatives.

Gurgaon, India

• Understanding needs of customer & resolving queries.• Handled the inbound sales process, providing customer services, achieving daily sales & quality targets.• Acted as Internal Sales Verifier and handled escalated calls of the team.• Monitored calls of the team for quality and shared feedback. Handled transition of teams in the capacity of acting Supervisor.