Bimla Kathayat Email & Phone Number

Bengaluru, Karnataka, India

India

New Delhi Area, India

• Managing end-to-end operation processes for public & private onsite training programs delivered across India. This includes managing relationships with Instructors, Internal Sales, Training Partners, Customers and Legal.
• Manage contract building, course setup, customer follow up and invoicing. Handle customer expectations and any changes to requests, communications for customer concerns and compliments.
• Data analysis & reporting – based on class reports, stats from tableau, salesforce, class & courses delivered.
• Process Improvement Initiatives – 1. Defined end to end class handling process that involves coordination with internal & external stakeholders – for a seamless training delivery experience. 2. Managed Strategic.
• Validation of reports – Productivity report, Revenue report, Overall business performance & metrics report.
• Schedule & moderate all internal meetings and create follow up action items for the stakeholders.

Sultanate Of Oman

• Contributed towards creating highly effective organizational and filing systems, including quick & thorough indexing, filing & offsite storage which resulted in easy access to critical information and streamlined.
• Collaborated with key company employees to determine their product and services needs
• Facilitated extensive Internet and market research on competitors and accordingly reported findings to the Financial Controller & Managing Director
• Managed business trends and product availability to pay the best price for goods & services without sacrificing quality or delivery times
• Liaised with suppliers to negotiate the best price
• Identified potential new vendors & assisted in on-boarding the vendors

Muscat

• Coordinated and set-up conference calls and management meetings and travel arrangements for top executive
• Maintained client database of Oil & Gas companies wherein followed up for new inquiries/ company registration
• Instituted meetings with new clients
• Participated in tender announcements and prepared files for the same with relevant documents
• Regulated all administration related responsibilities

Muscat

• Report to the Managing Director.
• Perform duties & responsibilities pertaining to HR & Administration.
• Assisting management in monitoring performance of sales team & developing sales promotion plans and scheduling meetings to discuss the same.
• Preparing submittal of products, clear sales analysis, as well as sales reports and liaison among sales, marketing & execution/supply team.
• Maintaining and compiling records of all business transactions, quotations, accounts receivable/payable and inventory.
• Extend support for project follow ups, project related updates, information and ensuring the closure of the actions items.

Gurgaon, India

• Trained in multiple industries – Airlines, Retail Mail Order & Travel & Transportation.
• Deliver on key result areas – CSAT, Quality, Productivity, Utilization.
• Mentoring and Development of team at all levels for better performance and Engagement.
• Responsible for employee satisfaction, engagement and retention.
• Lead project transitions and process improvement initiatives.

Gurgaon, India

• Understanding needs of customer & resolving queries.
• Handled the inbound sales process, providing customer services, achieving daily sales & quality targets.
• Acted as Internal Sales Verifier and handled escalated calls of the team.
• Monitored calls of the team for quality and shared feedback. Handled transition of teams in the capacity of acting Supervisor.