Worked in an ECommerce Process.• Implementing workflow procedures based on direction from the client. • Supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace.• Managing and overseeing the work of employees• Monitoring employee performance and providing feedback• Assisting the manager in organizing, planning and implementing strategy• Training and coaching new employees• Analyzing the process revenues• Tracking the SL and NSL day by day • Sharing process opportunity to client and sharing glide path to achieve the task.

• Coaching , Monitoring and leading an entire team.• Managing Shrinkage • Managing Attritions • Quality• Csat and RR• Shift Adherence • AHT• SLA • Return Accuracy • Delivering the target as per client required

• Conducting pre and post shift briefing • Sharing new process update to entire team • PCD improvement for team • Managing Shrinkage • Csat RR, and Return accuracy • Managing the team performance, responsible for profess knowledge

• Resolving and closing the complaint .• Achieve the Target- Productivity, G-Set, Quality.• resolving the complaint ticket under TAT

working as A Senior executive

• Controlling and analyzing of Daily, Monthly Reports.• Analysis of data as per process requirement.• Collecting Data from different different sources and Provide data as per management requirement • Prepare & constantly update the Inventory of competencies in the team.• Prepares and oversees detailed induction program for new staff.• Shall proactively design & plan tentative training calendar for the team.• Organize trainings/certifications to bridge gaps between available and required competencies.• Organize regular training sessions on technical and managerial aspects for the team.• Coordinating and supervising the office team to ensure Service and quality• Managing the data in EXCEL and creating presentation for project and office staff.• Ensure compliance to all record retention schedules and maintain appropriate data for all correspondence.• Participate in various meetings and prepare agenda for work.• Maintain all business correspondence and proofread all materials for accuracy.• Manage and arrange for all employee travels and processes required reimbursements.• Analyze all process charges and billing system and develop cost studies for same.• Administer and reconcile all processes and manage invoices and journal vouchers.