Core member of the leadership team for retail solution design, development, delivery, project management, designing of blue prints, Vendor Identification, Content Management, etc.Led the successful implementation of SAP CRM.Led the successful implementation of Retalix Loyalty & Promotion Engines.Led the successful integration of Retail solutions/applications with the use of TIBCO.Involved in budgeting for hardware, software and resource requirements from time to time.Guided teams on designing/developing content for User & Training Manuals for better deployment of new applications or systems.Member of Quality Management team to formulate and finalize methodology and process to maintain the quality of products, applications and systems.

SIGNIFICANT HIGHLIGHTSEssayed a stellar role in launching services by Reliance Infocomm entailing implementation of ADC- Singl.eview & Sotas - Securewave.Effectively managed the following: Implementation of effective Billing and Fraud Management System from product selection to final deployment and integrations with Intec (mediation), Clarify (CRM) and Clarity (network) via TIBCO. Organization formation for Billing and Revenue Assurance start from recruitment, training to delivery.  Set up of a quality User acceptance and integration testing process & systems to assure trouble free operation in production environment for any new development. Conceptualization of unique VAS for Reliance Mobile - RWorld, with the Innovative team. Roll-out of RWorld for reliance subscribers; enhancement and additions of features in RWorld.Imparted training for middle managerial cadre Executives for - BSS, Fraud Management, and Quality Management in software development.Preparation of resource RAG for IT development/Operations team.

Operations of Billing – TIMS from EHPT, Lotus Notes based workflow based applications like CMS. Work Order etc.ORACLE based applications database like accounts receivables, FWT, Payroll, FDS, etc30 WAN server connected to 600-700 PCs interface media hubs, switches, routers, modems, ISDN on Windows-NT, HP-9000 etc.CTI, IVRS, DTD, Domino Servers.H/w, s/w and MIS areas and maintaining IT health on best possible level all over BTNL.

- Reporting to Managing Director- Team Strength – 5A technical and financial collaboration company between ZF GERMANY and M/s BAJAJ TEMPO LTD. & M/s Kinetic ENGINEERING LTD. of India.Setup Client-Server environment where Windows NT was network platform, Sybase SQL server ver.11 as back end database engine and Power builder 5.0 as front end.Design, developed & Implemented in-house ERP i.e. “Total Integrated Enterprises Systems (TIES)”. Considering PPC, Inventory, Sales, Purchase, Finance, Payroll.Implemented Management Information Systems (MIS) for senior management's in various areas say HR, Sales, Inventory, Finance, and Production & Shares.EDI networking as well as bar coding for Customers as well as vendors.

Design & Development of computer systems, hardware maintenance, Novell Netware administration, selection & procurement of H/W & S/W.Established LAN (Novell Netware) setup inside the enterprises.Developing in-house ERP for computerization of commercial and manufacturing areas.Setting of ISO-9000 procedures for the enterprises.