Binaka Jayasanka Email and Phone Number

Leading the Quality Assurance and Training Department. Responsible for maintaining exceptional quality and training standards across all facets of business operations.

Department Deputy Manager and Accredited Process Trainer. Managing and overseeing legal documentation in UK property transactions, including registrations and HM Land Registry submissions. Coordinated with legal professionals, conducted quality checks, created training materials for the team, and offered training to new staff.

✓ Engaged in client support services.✓ Assisted the head of operations with regards to client handling, escalations, and suppliermanagement.✓ Worked on the marketing projects in the business and contributed the expansion of thebusiness into a global level.✓ Liaised with the suppliers, vendors and external stakeholders to ensure the smoothoperation of the business.✓ Ensured the client requests, complains are handled in a proactive manner.

✓ Subject Matter Expert, Referral point on AML and other subject related queries✓ Delivering training and coaching sessions for the staff regarding the subject knowledge.✓ Strong knowledge in AML, Sanctions, Politically Exposed Personnel✓ Took part in tight deadline projects to support compliance activities. (US and UK regions)✓ Engaged in Customer Screening projects to prevent financial crime. (US and UK regions) ✓ Contributed for Name Screening Process Automations with Blue Prism.✓ Performed financial crime investigations. (in US and UK regions)✓ Strong knowledge and experience in OWS system (Oracle Watchlist Screening)

✓ Took part in customer assisting. ✓Performed duties in both Voice and Non-Voice Channels (Calls, E-mails, Chat, Faxes etc)✓ Ability to solve customer issues by CRM systems and various other supporting systems.✓ Managed to work under different shifts✓ Ensure the SLAs are met in tight deadline situations✓ Trained in different products and queues, Voice and Non-Voice Channels✓ Ensured the high quality of service.✓ Going extra mile to provide outstanding customer service.