Product Manager specializing in delivering security solutions to protect cloud environments and secure digital technology platforms. Focused on delivering end-to-end security solutions that ensure governance, visibility, and protection across infrastructure, platforms, and applications. Dedicated to process improvement and strategic alignment to provide simplified, scalable solutions that address customer needs and enhance internal security.Roles and Responsibilities performed are but not limited to:• Program Management: Oversee key security programs and OKRs, ensuring alignment with strategic priorities and delivering meaningful outcomes.• Process Optimization: Identify opportunities for continuous improvement, refining processes to enhance program efficiency and impact.• Data-Driven Decisions: Analyze program health, assess data quality, and provide leadership with clear insights to inform strategic decisions.• Roadmap Prioritization: Collaborate with engineering teams to prioritize the feature backlog, aligning security initiatives with business goals.• Problem Solving: Develop problem statements and test hypotheses to uncover root causes, address risks, and drive resolution.• Collaboration: Work closely with cross-functional teams, fostering a collaborative environment focused on security innovation and customer satisfaction.Key Attributes:• Thriving in an agile, non-traditional environment.• Excited to learn and help others.• Tenacious in creating clarity and order.• Excellent written communication and analytical thinking.• Executive maturity and collaborative spirit.

Product Manager, specializing in driving engineering solutions and implementation designs to scale service operations and ensure uptime of government Office 365 cloud services. Proficient in communicating strategic objectives, executing operational programs, and collaborating closely with cross-functional teams to build scaled solutions. Demonstrated expertise in identifying data-driven long-term investment opportunities, addressing challenges proactively, and fostering a healthy team culture aligned with organizational principles.Roles and Responsibilities performed are but not limited to:• Leading cross-functional teams in refining work prioritization strategies, resulting in improved project execution efficiency.• Proactively address customer pain points, resulting in enhanced communication and collaboration.Leveraging customer feedback to shape product strategies and elevate satisfaction levels, driving business growth.• Align both business and technological strategies to ensure the main emphasis supports overarching organizational goals.• Anticipate challenges before they escalate, address potential stumbling blocks, and develop effective contingency plans.• Spearhead the development of tools and processes to enhance team efficiency and effectiveness.• Maintain a healthy team culture aligned with Microsoft's principles within the cross-discipline workgroup.• Demonstrate the ability to work independently while seeking assistance when needed, ensuring efficient problem resolution.• Guide and empower the team's transition of technical skills, contributing to continuous growth and proficiency enhancement.

Results-driven program manager with a strong track record of leading impactful sprint events and planning reviews. Demonstrates strategic control over backlogs, delivering high-quality outcomes with urgency. Skilled in relationship management across diverse teams, excelling in dynamic environments with excellent communication and collaboration abilities.Roles and Responsibilities performed are but not limited to:• Spearheaded sprint events, orchestrating seamless collaboration within the technical team, and conducted planning reviews with senior management, ensuring alignment with strategic objectives.• Maintained strategic control over backlog, deliverables, and priorities with a keen sense of urgency, showcasing a high-quality, self-directed, and timely execution track record.• Leveraged relationship management expertise to navigate across diverse multinational and multidisciplinary teams, fostering effective collaboration and communication.• Demonstrated flexibility in a dynamic workplace, efficiently managing competing priorities and stakeholders' expectations.• Exhibited excellent communication, cross-team collaboration, and influencing abilities, contributing to a positive and collaborative team environment.

Served as Vice President for ACT NOW Education, a 501c3 non-profit organization. Highly engaged, with effective positioning of the market for solid, rapid growth. Have a good knowledge of social and digital media and engagement, as well as the technical and software capabilities needed to support these activities. Guide and promote core facets of including strategy, planning, execution, messaging, creative development, analysis, and optimization. Roles and Responsibilities performed are but not limited to:• Providing free career resources to military, veterans, and their families, with expertise in 1:1 career coaching, transition resources, and delivering educational programs for more than 30 transitioning service members and spouses.• Successfully grew a community of 60,000 members, starting from an initial base of 3,000 members.• Achieved remarkable results with 25,455 veterans enrollments, 106,808 learning hours delivered, and 175,208 lessons completed.• Demonstrated strong leadership and guidance skills, leading a team of 5 board members, 23 active volunteers.• Attracts, mentors, and empowers people to excel and achieve their full potential. Empowers teams to take a holistic perspective that each of their behavior has an impact on the value. Use routine checks to maintain and/or boost team performance, track team wellbeing.• Process driven, PM'd ACT NOW Education environment, including platform innovations and collaborations and integrations to demonstrate the best of type branding• Use workflow software such as Monday, Slack and Trello to increase staff collaboration and efficiency• Drives departments around communications, creative, and marketing services companies to preserve brand consistency and meet deliverable targets• Balanced each staff's workload by assessing each staff member's roles and delegating assignments.

The Executive Support Supervisor (ESS) provides a full range of executive, administrative, and communications support to the immediate offices of the SecDef/DepSecDef. Roles and Responsibilities performed are but not limited to:• Manages the Comprehensive voice, video, and data services across all security enclaves. Oversees Information and knowledge management.• Information and knowledge management. • Call center support providing rapid establishment of telephone connections via a wide array of classified and non-classified systems, including the DTL network.• Organizational messaging center for the Secretary and Deputy Secretary of Defense, their immediate offices, and other entities receiving SDC support.• Maintains an optimistic, inclusive, and competent reputation in all encounters with members at all levels of the organization, including senior management, corporate peers, and coworkers.• Supervising and providing 100% information reliability, including voice, data, and video teleconferences across all classification levels up to and including Top Secret for traffic flow between the Secretary of Defense, his staff, and senior commanders while balancing critical stakeholder perceptions.• Review incoming data, written material, policy recommendations, and other information and analyze the content to revise or refine the recommendation or text, and develop and propose alternative or new recommended course(s) of management action, as appropriate.

Established a workplace atmosphere to enable employees to pursue educational opportunities for technical and personal growth; chosen to lead a mentorship program of 25 staff to earn awards, promotions, and various other honors. Managed a team of 25 in the area of Communications Operations, IT Technicians establish, monitor, and maintain radio frequency (RF) communications systems afloat. Roles and Responsibilities performed are but not limited to:• Planned, coordinated, established, monitored, troubleshot, and restored classified and unclassified RF communication systems that support the exchange of voice, data using satellite VLF, LF, MF, HF, VHF, UHF, SHF, and EHF frequency spectrums afloat• In the area of Message Processing, the team provided message handling, storage, and retrieval of incoming and outgoing messages afloat and ashore • Maintained connectivity between shipboard LAN and message delivery systems ashore• Evaluate the quality of individual performance and the effectiveness of training guidance for improvement.• Build and foster an environment of trust and teamwork• Impediments were overcome by identifying the qualified people, escalating when necessary, and shielding the team from external interference.• Analyze the training needs of subordinates and upper managers to implement new strategies and to strengthen existing career development programs.• Led the team is focusing on regular and iteration targets for consistency, flow, and pace while sharing dedicated stories for the forthcoming sprint to backlog owners and stakeholders.

Was responsible for the receipt, issue, safeguarding, accounting for, and destruction of COMSEC (KMI) material. Also accounted for COMSEC material which includes electronic keymat, equipment, publications, magnetic storage media, and combinations.Roles and Responsibilities performed are but not limited to:• Developed and updated operating instructions and training plan for personnel that processed or handled any COMSEC material• Configured and operated cryptographic equipment• Accounted for the receipt, custody, issue, safeguarding, and account of all COMSEC material• Administered a Top-Secret inventory and documented control program to account for COMSEC equipment and materials• Ensured proper physical security accreditation had been issued by designated Program Security Officers for supported facilities• Championed culture change and worked with other Coaches to develop strategies for accelerating and facilitating the organization's transformation• Chaired on quarterly and yearly performance assessment boards for military personnel. Evaluate the success of subordinates, offer guidance, and advise.• Maintained task board and produced daily burn-down charts• Participated in release planning meetings to help the inventory backlog and assists during implementation by recognizing the goals and timing necessary to execute efficiently.

Led 35 technicians in the network administration role of two Local Area Networks consisting of 5 routers and switches, 1500 workstations, and manage over 5000 user accounts. Roles performed are but not limited to:• Installation of new software and system upgrades, evaluation and installation of security patches, system backups and recovery, system monitoring, user account provisioning, LAN setup and troubleshooting efforts, and various help desk concerns• Helped the team keep track of technical debt without jeopardizing overall sprint progress, resulting in greater accountability in daily/weekly progress• Conducts and tracks employee development, workforce education, and promotion activities to create a healthy mindset and atmosphere within the organization.• Project Management to include planning, logistics, implementation, and bringing information systems online to support customers• Direct and lead the development team from project inception to final product delivery.• Information Assurance Implementation and Policy Management• Maintaining the team's priority and protecting them from outside factors and distractions• Collaborates successfully with others to delete delivery team impediments

Performed duties as an independent command career counselor(CCC), supervised, led, and trained 82 CCCs across the Domain facilitating counselings, CDBs, PTS, re-enlistments, and advancement for over 500 Sailors across 42 UIC, resulting 100% IG assessment score. Lauded by the IG team for having an excellent CCC program. Roles and Responsibilities performed are but not limited to:• Played a key role in developing professional workforce management techniques, and training policy for enlisted personnel, and advised senior personnel in all policy-related matters• Proactively recognized and resolved problems in order to avoid distractions and keep projects on track• All deadlines and requirements for all work orders were consistently met• Trained senior-level leadership on career information programs• Interprets Navy policies and counsels Sailors on employment issues• Tracked team velocity on a regular basis to provide status updates to product stakeholders and to assist the team in fine-tuning the development process to achieve a coherent pace

Responsible for over 1300 NET/MACS accounts, Command Database, and over. 300 man-hours of trouble calls.Roles and Responsibilities performed are but not limited to:• Supervised four work center personnel during critical computer upgrade of 375 NMCI assets. This ensured optimal network connectivity and overall mission accomplishment with 93 percent accuracy.• Successfully completed over 434 VFA-106 trouble calls, 511NET/MAC requests and 256 NMCI trouble calls. Flawlessly managed 82 Security Groups, '16 Distribution Groups and over 1,300 User Profiles ensuring 100 percent computer asset availability.• Actively promotes career development by conducting Career Development Boards, ensuring packages are submitted on time, and contributing to a 90 percent advancement rate.

Responsible for the reliability, accountability and security of all NIPR, SIPR, and CENTRIX equipment. Revamped the ADP trouble ticket process resulting in over 1000 troubleshooting hours. Vigorously tackles every assignment. Detail oriented. Excels under pressure.Roles and Responsibilities performed are but not limited to:• Demonstrated superb technical knowledge as the leading technician in ADP. Supervised correction of 381 trouble calls, greatly improving readiness and crew morale.• As Message Traffic Supervisor, demonstrated unsurpassed knowledge ensuring over 1500 messages were transmitted on time.• Planned and implemented the removal of all unauthorized network hubs resulting in minimal down time and restoring connectivity to all affected users.

Processes all incoming/outgoing message traffic for 2·shore commands and maintains appropriate logs/files. Responsible for 3 (E4-E6) personnel in the management of a $4.2M communications suite. Maintains 42 data/voice circuits and 3 LANS consisting of 315 nodes in support of 2 commands. Roles and Responsibilities include:• As Communications Watch Officer, managed a myriad of state-of-the-art complex IT-21 assets, providing oversight on 40 tactical data and voice circuits, 5 time division multiplexer suites, and over 10 SIPR/NIPR assets. Flawlessly processed/safeguarded 468,000 CLASS SPECAT and UNCLAS messages for operational commands. • As Message Center Operator/Supervisor, maintained 100 percent accountability for more than 500 messages daily to over 350 end-users for 2 shore commands.• Although in the IT rating a short time, set the standard by completing all PQS/JQR quals ahead of schedule and established herself as an invaluable asset to the Comms Dept. • Ensured 100 percent communication readiness by providing 320 hours of qualification training to 5 personnel, directly contributing to a grade of "outstanding" during the FY07 TYCOM Operational Readiness Certification Visit.

Held numerous titles throughout my naval career.