Accountable for successful translation of business requirements into a system solution, as well as understanding company’s business processes and functions across business units.Provide application support for business users in Master Data, Retail and related logistics processes.Analyze incidents raised by users as incidents via SolMan and JIRA. Perform root cause analysis and investigate solutions and Inform users regarding resolutions.Participate in project lifecycle phases (Requirements Gathering and Analysis, Configurations, Testing, Deployment and Support) for IT initiatives.Participate in testing activities of configuration changes, new developments, creating test scenarios, executing functional unit testing and user acceptance testing.Provide production support to business users after the release of configuration changes and enhancements. Provide comprehensive knowledge transfer of SAP skills to team members and/or business users. Documenting and maintaining repositories on S4 continuous lifecycle improvement.

Involved in SAP S/4HANA hyper-care and Retail/MDM support as a functional consultant. Provided comprehensive functional support and maintenance for SAP Retail store operation systems. Proficient in troubleshooting and resolving issues related to SAP Retail modules, including SAP S/4HANA Retail and CAR systems, Master Data Management, and Fiori front-end support, ensuring uninterrupted operations and maximum system efficiency. Skilled in analyzing user-reported incidents, identifying root causes, and implementing effective solutions to address system errors and performance issues. Experienced in coordinating with cross-functional teams, including business users, developers, and third-party vendors, to prioritize and resolve support tickets in alignment with service level agreements (SLAs). Contributed to maintaining the team’s SLA performance at 95%. Strong communication and interpersonal skills, focusing on delivering exceptional customer service and building positive relationships with stakeholders. Continuously updated with the latest SAP Retail updates and best practices to provide proactive support and drive continuous improvement initiatives. Maintaining functional repositories for S4/continuous improvement cycle by documenting CRs, Incidents and System enhancements. Prepared and conducted test cases on change requests and bug fixes for Unit Tests, Integration Tests, and UAT (User Acceptance Testing).

Worked in PMO for LeverEdge platform from Sri Lanka end mainly for BAU activities. Additionally worked as a system admin and support/ business analyst for various in house projects in Unilever Sri Lanka IT customer development department.