Jeffrey Reeves Email and Phone Number

I am "Mary Poppins in the cloud".What I do is:- Create fun.- Ask the right questions.- Teach how to fish in the cloud.- Convert wants and needs into practical solutions.- Automate, where applicable.When balance finds your world, I shall journey onward, offering my guidance and expertise to those in need, carried by the same winds that led me to you.Microsoft Azure Certified Cloud Infrastructure Architect — Providing client-focused training and… Show more I am "Mary Poppins in the cloud".What I do is:- Create fun.- Ask the right questions.- Teach how to fish in the cloud.- Convert wants and needs into practical solutions.- Automate, where applicable.When balance finds your world, I shall journey onward, offering my guidance and expertise to those in need, carried by the same winds that led me to you.Microsoft Azure Certified Cloud Infrastructure Architect — Providing client-focused training and solutioning using Microsoft's Cloud Adoption Framework (CAF) and Well-Architected Framework (WAF) to provide exceptional High-Level Design blueprints for deployment in the cloud.Senior DevOps Engineer — Automating Infrastructure-as-Code (IaC) pipelines using Azure DevOps, GitHub Actions, GitLab, etc. with Terraform and Bicep/ARM. Show less

Custom automation pipelines for detecting Cisco UCS bare metal hardware and provisioning them using Ironic in OpenStack using Python and JavaScript, with ITIL integration leveraging APIs for ServiceNow and Atlassian's JIRA. Support global IaaS, PaaS, and SaaS operations and capacity across several data centers, their availability zones, and the thousands of servers contained within them.VMWare vSphere virtual machine migrations from deprecated OpenStack versions.

Developed several critical Web2Py applications; which utilized XMLRPC requests and cron to monitor the patching and compliance statuses of thousands of servers across the network.Remediated various issues detected by Qualys' security scans (ex. insecure SSL cipher suites, library exploits, Apache/Nginx headers, kernel parameters, etc.).Coordinated migrations of many development and production servers from Red Hat Enterprise Linux (RHEL) 5 to versions 6 and 7.Created many… Show more Developed several critical Web2Py applications; which utilized XMLRPC requests and cron to monitor the patching and compliance statuses of thousands of servers across the network.Remediated various issues detected by Qualys' security scans (ex. insecure SSL cipher suites, library exploits, Apache/Nginx headers, kernel parameters, etc.).Coordinated migrations of many development and production servers from Red Hat Enterprise Linux (RHEL) 5 to versions 6 and 7.Created many BASH and Python scripts to automate time consuming processes:- Patching and packaging internal software from source code and/or tarballs into RPM packages, uploading them to decentralized YUM repositories, and distributing them via Red Hat Satellite to all stores and branches across the country.- Formatting and managing hard disks, logical volumes, filesystems, and mount points.- Updating firmware — such as on network interface cards (NICs). Show less

Independently designed and developed several critical web applications from the ground up using Node.js, AngularJS, and MongoDB that are used on a daily basis within the Hosting Support department.Responsible for the setup, configuration, and administration of several development and production server environments used by all Hosting Support applications — utilizing Bash scripts and OpenStack's APIs to deploy each server on customized CentOS 7 builds.Created several Bash scripts… Show more Independently designed and developed several critical web applications from the ground up using Node.js, AngularJS, and MongoDB that are used on a daily basis within the Hosting Support department.Responsible for the setup, configuration, and administration of several development and production server environments used by all Hosting Support applications — utilizing Bash scripts and OpenStack's APIs to deploy each server on customized CentOS 7 builds.Created several Bash scripts for automating the processes involved with setting up Nginx, Node.js, MongoDB, adding an 'hsdev' user and group, and setting file permissions necessary for easy collaboration amongst HSDEV team members working on the same projects and servers.Regularly acted as the Scrum master for all biweekly Sprint planning sessions and demos for the HSDEV team and its project managers.Wrote documentation for all applications and server configuration settings within Confluence.Currently responsible for handling up to fifty tier 3 escalation tickets and chats for dedicated servers, virtual private servers, and shared hosting plans per day.Promoted four times for excellent performance, continued improvement, and proactively offering solutions to business needs. Show less

Assisted over forty customers a day by positioning the value of Cox's services and illustrating the benefits for them to retain (or add) internet, television, and phone service.Consistently met or exceeded monthly sales goals, and demonstrated proficiency with other department tracked metrics (average call handle time, customer satisfaction scores, and quality assurance scores).

Promoted to a Team Lead position of the Web Chat department for embodying quality leadership potential and consistently exceeding sales expectations.Responsible for coordinating with a global operations service center to supervise and manage all agents on the sales and support floor.Awarded for implementing a system of keyboard macros using AutoHotKey that cut down on agent typing time, which reduced overall handle time — allowing a much greater volume of customers to be… Show more Promoted to a Team Lead position of the Web Chat department for embodying quality leadership potential and consistently exceeding sales expectations.Responsible for coordinating with a global operations service center to supervise and manage all agents on the sales and support floor.Awarded for implementing a system of keyboard macros using AutoHotKey that cut down on agent typing time, which reduced overall handle time — allowing a much greater volume of customers to be assisted in daily operations. Show less