• Strategic Human Resource Planning: Proficient in developing and executing strategic HR plans aligned with organizational goals, ensuring the efficient allocation of resources.• Performance Management: Drafted and formulate the KPI, KRA, and SOW for all the departments and employees.• Worked on performance improvement plan, performance matrix and performance review method.• Recruitment & Selection: Experienced in sourcing, interviewing, and selecting top-tier candidates, utilizing… Show more • Strategic Human Resource Planning: Proficient in developing and executing strategic HR plans aligned with organizational goals, ensuring the efficient allocation of resources.• Performance Management: Drafted and formulate the KPI, KRA, and SOW for all the departments and employees.• Worked on performance improvement plan, performance matrix and performance review method.• Recruitment & Selection: Experienced in sourcing, interviewing, and selecting top-tier candidates, utilizing various methods and tools to build high-performing teams.• Talent Acquisition & Management: Adept at identifying, attracting, and retaining top talent while fostering a culture of continuous learning and growth.• HR Operations: Skilled in managing day-to-day HR functions, including personnel records, compliance, and policies, to ensure a smooth andcompliant operation.• Employee Engagement & Retention: Proficient in implementing strategies to boost employee engagement, satisfaction, and retention, resulting in a motivated and productive workforce.• Payroll Management: Competent in overseeing payroll processes, including calculations, deductions, and compliance with tax regulations, ensuring accurate and timely compensation.• Resource Optimization: Experienced in optimizing resources, both human and financial, to maximize productivity and achieve cost-effective results.• Relationship Management: Proficient in managing relationships with internal stakeholders, ensuring their HR needs are met effectively and professionally.• Problem Solving: Adept at identifying and resolving HR-related challenges and issues with a proactive and solution-oriented approach tomaintain smooth operations Show less

Great Place to work

 Heading recruitment team for retail and e-commerce hiring, Talent acquisition. Groomed the team with my expertise and knowledge to compete with stressed fast paced environment. Involved in strategic planning, process streamlining and tactics to achieve goals.  Worked with the team in developing effective Resume Search Tool to reduce the time of resourcing and implemented Keyword search Methodology. Headed the entire Recruitment Division, including Internet resources to… Show more  Heading recruitment team for retail and e-commerce hiring, Talent acquisition. Groomed the team with my expertise and knowledge to compete with stressed fast paced environment. Involved in strategic planning, process streamlining and tactics to achieve goals.  Worked with the team in developing effective Resume Search Tool to reduce the time of resourcing and implemented Keyword search Methodology. Headed the entire Recruitment Division, including Internet resources to deliver recruitment services that would ensure an integrated and coordinated approach for providing staffing and consulting services to the Clients. Built an excellent team of Retail recruiters and resources by identifying the learning potential of the candidates and hired the mix of experienced recruiters as well as freshers. Initiated and Developed Agreements and contracts for Recruitment agencies, vendors and independent consultants. Drove the hiring process in a time-sensitive environment, working directly with hiring managers for all clients and managing candidates through the process to have them placed on assignments. Owned full-cycle recruiting: interviewed, offered, negotiated and closed candidates for assigned requisitions. Developed and implemented effective recruiting strategies in order to attract, screen, recruit, and select high quality candidates. New client acquisition, business development & client servicing. Show less

Being Entrepreneur into fitness industry, owned gym at Sakinaka Named Xtreme workoutx the Gym,, I trained people as fitness trainer and headed the Business.

Handling Sales Team and Sales for Bandra branch.

Account Manager - Client Servicing; January 2009 – May 2009• Accountable for handling accounts of Heinz & Philips Lighting.• Handled all activities pertaining to account management for Heinz Gold Bandhan Dealer Loyalty Program - including program execution and supervising last mile deliverables with back-end operations & fulfillment team. • Involved in key vendor management, reward procurement, account reconciliation, etc. • Drove on-ground sales teams on Philips Lighting… Show more Account Manager - Client Servicing; January 2009 – May 2009• Accountable for handling accounts of Heinz & Philips Lighting.• Handled all activities pertaining to account management for Heinz Gold Bandhan Dealer Loyalty Program - including program execution and supervising last mile deliverables with back-end operations & fulfillment team. • Involved in key vendor management, reward procurement, account reconciliation, etc. • Drove on-ground sales teams on Philips Lighting project & achieved weekly/ monthly targets • Retained customers by providing best possible service in terms of immediate response to enquiries, quick execution of orders & by keeping the customer updated • Established healthy business relationships within the market & other channels while developing excellent rapport with the clients, suppliers, stakeholders and customers. Show less

Team Manager; January 2008 – December 2008Team Leader (IT & Non IT Recruitment); April 2007 – December 2007 • Worked closely with the Resource Manager to achieve Quantitative and Qualitative targets specified• Lead efforts for streamlining process and generating cost savings in operations.• Performed regular quality checks and supervise the process.• Ensured attrition is kept under control and took efforts towards retention of employees.• Measured performance of the… Show more Team Manager; January 2008 – December 2008Team Leader (IT & Non IT Recruitment); April 2007 – December 2007 • Worked closely with the Resource Manager to achieve Quantitative and Qualitative targets specified• Lead efforts for streamlining process and generating cost savings in operations.• Performed regular quality checks and supervise the process.• Ensured attrition is kept under control and took efforts towards retention of employees.• Measured performance of the team for e.g. performance appraisals, confirmation and ongoing feedback and training.• Ensured that TL’s have conducted Quality checks and provide necessary feedback to their teams.• Collected feedbacks of the shortlisted consultants from the manager to plan future course of action and map efficiency of the process• Provided assistance in all areas of the Human Resources department & ensure to record employee data and furnish reports• Assisted new hires and provided general administrative support to the Human Resources team as well as coordinated with all the departments to ensure high efficiency and productivity • Maintained employee records, provided recommendations and facilitated the assessment and selection process. Show less

• Spearheading efforts for managing entire gamut of activities pertaining to Chase Credit card collection related services while supervising and managing a team of 4 team leaders and 80 advisors in a US based collection process. [outbound & inbound] • Ensured compliance to SLA and timely notifications are sent to client and managers, and kept updated with the progress on the activities in the team.• Mentored agents to improve performance and ensure timely report generation.• Drove… Show more • Spearheading efforts for managing entire gamut of activities pertaining to Chase Credit card collection related services while supervising and managing a team of 4 team leaders and 80 advisors in a US based collection process. [outbound & inbound] • Ensured compliance to SLA and timely notifications are sent to client and managers, and kept updated with the progress on the activities in the team.• Mentored agents to improve performance and ensure timely report generation.• Drove the team, thereby the process to achieve each and every KPI set by the client without compromising the grade of service of the process.• Headed the weekly team meeting and weekly performance review along with the client to tackle and find solutions for the challenges faced during the week.• Groomed six new team leaders in the process along with their team members.• Managed client centric operations & ensuring client satisfaction by achieving delivery & service quality norms in the organization.• Provided effective and inspirational leadership to the team through regular training, motivation and performance appraisals in order to achieve set targets in sales volume Show less

M/S. PAGEPOINT SERVICES Customer Services Associate; December 2000 – April 2003Projects HandledTitle Whirlpool India LtdResponsibilities • Interacted with customers, handled queries and complaints related to Whirlpool products.• Provided customer support.• Made Out bound calls for AMC to the existing customers of whirlpool and educating them about AMC.Title BSES Telecom Ltd… Show more M/S. PAGEPOINT SERVICES Customer Services Associate; December 2000 – April 2003Projects HandledTitle Whirlpool India LtdResponsibilities • Interacted with customers, handled queries and complaints related to Whirlpool products.• Provided customer support.• Made Out bound calls for AMC to the existing customers of whirlpool and educating them about AMC.Title BSES Telecom Ltd [ISP SERVICE]Responsibilities • Interacted with clients, handled queries and resolved problem in reference to the Internet service.• Provided online assistance such as configuration, installation of software & Hardware pertaining to internet.Client SHOP 24 SEVENResponsibilities Held responsible for providing information and in charge of the order taking cell Title Paging ServicesResponsibilities Converted customers verbal messages into text and sent them through the system to the destination pagers Show less