Binaya Niraula Email & Phone Number

• Provide exceptional customer service to ensure customer satisfaction and loyalty.• Manage administrative tasks including data entry, filing, and maintaining customer records.• Answer customer inquiries promptly and effectively, addressing concerns and resolving issues.• Process orders, returns, and exchanges accurately and efficiently.• Maintain product knowledge and stay updated on company policies and procedures.• Collaborate with team members to improve overall customer service experience.• Train new customer service representatives.

• Typed and proofread correspondence, forms and other documents ensuring quality services • Scheduled and confirmed appointments, followed up appointments for confirmation • Determined and established office procedures and routines ensuring easy and smooth operations • Answered electronic enquiries; order office supplies and maintained inventories • Opened and distributed regular and electronic incoming mail and other material and co-ordinated the flow of information using proper means and medias • Answered incoming telephone calls and email inquiries; organized messages, regular and electronic mail, and other material

Etobicoke Albion Road

• Supported employment counsellor in interviewing, assessing and assisting client to achieve their employment goals.• Provided one to one coaching and motivation after clients meeting employment counsellor with proper plan of action ensuring clients are in line with the employment strategies. • Consulted with team members and community partners to find employment opportunities and monitored progress in the work environment.• Assisted employment counsellor in referring clients to other social services for legal, medical and financial assistance, housing, employment, transportation, day care and other services. • Organized client files with proper documentation and completed filing in a systematic order.

Nepal

• Efficiently handled a high volume of customer transactions on a daily basis, including deposits, withdrawals, transfers, and check cashing.• Provided excellent customer service by addressing inquiries, resolving issues, and assisting customers with their financial needs.• Balanced cash drawers at the beginning and end of each shift, maintaining a high level of accuracy.• Promoted bank products and services, effectively cross-selling to customers and contributing to the bank's growth.• Collaborated with team members to ensure smooth operations and efficient customer service delivery.

Diploma, Social Service Worker

Master'S Degree, Population Studies