Binaya Niraula Email & Phone Number

• Provide exceptional customer service to ensure customer satisfaction and loyalty.
• Manage administrative tasks including data entry, filing, and maintaining customer records.
• Answer customer inquiries promptly and effectively, addressing concerns and resolving issues.
• Process orders, returns, and exchanges accurately and efficiently.
• Maintain product knowledge and stay updated on company policies and procedures.
• Collaborate with team members to improve overall customer service experience.

• Typed and proofread correspondence, forms and other documents ensuring quality services
• Scheduled and confirmed appointments, followed up appointments for confirmation
• Determined and established office procedures and routines ensuring easy and smooth operations
• Answered electronic enquiries; order office supplies and maintained inventories
• Opened and distributed regular and electronic incoming mail and other material and co-ordinated the flow of information using proper means and medias
• Answered incoming telephone calls and email inquiries; organized messages, regular and electronic mail, and other material

Etobicoke Albion Road

• Supported employment counsellor in interviewing, assessing and assisting client to achieve their employment goals.
• Provided one to one coaching and motivation after clients meeting employment counsellor with proper plan of action ensuring clients are in line with the employment strategies.
• Consulted with team members and community partners to find employment opportunities and monitored progress in the work environment.
• Assisted employment counsellor in referring clients to other social services for legal, medical and financial assistance, housing, employment, transportation, day care and other services.
• Organized client files with proper documentation and completed filing in a systematic order.

Nepal

• Efficiently handled a high volume of customer transactions on a daily basis, including deposits, withdrawals, transfers, and check cashing.
• Provided excellent customer service by addressing inquiries, resolving issues, and assisting customers with their financial needs.
• Balanced cash drawers at the beginning and end of each shift, maintaining a high level of accuracy.
• Promoted bank products and services, effectively cross-selling to customers and contributing to the bank's growth.
• Collaborated with team members to ensure smooth operations and efficient customer service delivery.

Diploma, Social Service Worker

Master'S Degree, Population Studies