Bincy Mathew Email & Phone Number

Richmond, Bc, Ca

Vancouver, British Columbia, Canada

• Guided Tours: Lead insightful tours on Totem poles, regional ecology, and Capilano's unique environment.• Guest Management: Welcome guests, respond to inquiries, foster positive interactions, and ensure a seamless experience throughout the visit.• Guest Engagement: Conduct knowledge-sharing sessions and interactive activities focused on local wildlife—eagles, bears, banana slugs—and the rich biodiversity of the rainforest, as well as the cultural history of Capilano Park.• Safety… Show more • Guided Tours: Lead insightful tours on Totem poles, regional ecology, and Capilano's unique environment.• Guest Management: Welcome guests, respond to inquiries, foster positive interactions, and ensure a seamless experience throughout the visit.• Guest Engagement: Conduct knowledge-sharing sessions and interactive activities focused on local wildlife—eagles, bears, banana slugs—and the rich biodiversity of the rainforest, as well as the cultural history of Capilano Park.• Safety Management: Enforce safety protocols on the bridge, guiding guests through procedures to ensure a secure and enjoyable experience.• Crowd Management and Conflict Resolution: Oversee line management, address concerns promptly, and resolve any issues to maintain guest satisfaction. Show less

Richmond, British Columbia, Canada

Client Reservations: Manage client bookings for whale watching and fishing tours.• Decision-Making: Collaborate with staff and manger to assess tour viability.• Crisis Management: Proactively managed unexpected tour cancellations and implementing contingencyplans• Office and Inventory Coordination: Support office functionality, including monitoring inventory needsto maintain consistent supply levels.• Financial Record-Keeping: Handle cashier responsibilities, write and… Show more Client Reservations: Manage client bookings for whale watching and fishing tours.• Decision-Making: Collaborate with staff and manger to assess tour viability.• Crisis Management: Proactively managed unexpected tour cancellations and implementing contingencyplans• Office and Inventory Coordination: Support office functionality, including monitoring inventory needsto maintain consistent supply levels.• Financial Record-Keeping: Handle cashier responsibilities, write and record cheques, and maintaincomprehensive financial records for transparency and accountability.• Marketing and Guest Outreach: Drive engagement through social media, Google reviews, TripAdvisor,and other platforms, boosting company visibility and guest interest.• Staff Scheduling and Coordination: Communicate with team members on availability, ensuringadequate staffing and operational continuity.• Partnership Development: Collaborate with hotel concierges to promote whale-watching tours. Show less

India

• Data Control Implementation: Coordinate and implement Data Movement (DMOV) and Data Usage (DUSE) controls across prioritized ESG processes to ensure data integrity and compliance.• Issue Resolution & Coordination: Liaise with the ESG analytics team to identify and address errors or data gaps during data control implementation.• Collaboration & Documentation: Work closely with Business Process Owners and IT system owners to: Ensure process metadata is accurately maintained in Casewise,… Show more • Data Control Implementation: Coordinate and implement Data Movement (DMOV) and Data Usage (DUSE) controls across prioritized ESG processes to ensure data integrity and compliance.• Issue Resolution & Coordination: Liaise with the ESG analytics team to identify and address errors or data gaps during data control implementation.• Collaboration & Documentation: Work closely with Business Process Owners and IT system owners to: Ensure process metadata is accurately maintained in Casewise, document application and application instances correctly in Enterprise Information Management (EIM) systems, ensure process datasets and data elements are compliant, and accurately represented in Collibra.• Data Modelling & Compliance: Ensure that data sets and elements related to business processes are conceptually represented according to HSBC's data modeling standards, including HBIM modeling for business terms, report attributes, and data fields.• Data Quality Assurance: Implement necessary actions to confirm all required information is available to verify systems as trusted data sources and enforce data quality controls.• Monitor the dashboard to validate that the relevant controls are reflecting accurately and reach out to relevant stakeholders in case of discrepancy. Show less

India

Data Steward – SAM (Sales and Account Management)June 2018 – June 2020• Policy Development & Implementation: Establish and enforce policies and processes to ensure that data can be seamlessly integrated, accessed, shared, linked, analyzed, and maintained throughout the organization.• Attribute Management: Actively participate in the decision-making process for the introduction of new data attributes and the enhancement of existing ones to meet business needs.• Regulatory… Show more Data Steward – SAM (Sales and Account Management)June 2018 – June 2020• Policy Development & Implementation: Establish and enforce policies and processes to ensure that data can be seamlessly integrated, accessed, shared, linked, analyzed, and maintained throughout the organization.• Attribute Management: Actively participate in the decision-making process for the introduction of new data attributes and the enhancement of existing ones to meet business needs.• Regulatory Compliance: Ensure that the customer database adheres to all relevant government regulations and standards.• Data Definition: Develop and maintain precise attribute definitions for key customer data elements.• Data Governance Leadership: Drive data governance initiatives on Salesforce, focusing on customer information and assessing the impact on related systems and reporting tools.• Quality Monitoring: Oversee the quality of data captured for key attributes, ensuring accuracy and reliability.• Collaboration & Issue Resolution: Work closely with teams responsible for account hierarchy, customer segmentation, and technical systems to maintain clean data, resolve issues, conduct root cause analyses, and implement necessary improvements. Show less

Bangalore India

• Training Coordination & Delivery: Coordinated and delivered training to the Customer Admin team at Thomson Reuters, including the launch of OMS Tier 2 training covering SAP, Billing Research, Genesis Contracts, and more.• Course Development: Leading the development of a comprehensive Third Party Learning course with a team of four trainers, focusing on curriculum creation and content delivery.• Training Needs Assessment: Identified training needs, developed training materials, and… Show more • Training Coordination & Delivery: Coordinated and delivered training to the Customer Admin team at Thomson Reuters, including the launch of OMS Tier 2 training covering SAP, Billing Research, Genesis Contracts, and more.• Course Development: Leading the development of a comprehensive Third Party Learning course with a team of four trainers, focusing on curriculum creation and content delivery.• Training Needs Assessment: Identified training needs, developed training materials, and conducted training sessions for both regional and global OMS centers.• Video-Based Learning: Created video-based learning modules to facilitate self-paced and accessible learning.• Training Management: Managed and delivered training to the Customer Admin team at Thomson Reuters, including stakeholder meetings and needs analysis.• Content Design & Execution: Designed training content, planned, and executed training programs while managing ongoing stakeholder interactions.• Project Achievement: Revised SLAs for billing queries, identifying that 80% could be resolved within 7 days. Established a new team to handle simple billing queries within 24 hours. Show less

Bengaluru Area, India

• Order management – Quote Price, Order Entry, Order Follow-Up, and RMA • Order fulfillment and inventory management– Connect with vendors for availability and then liaise with the procurement team. Manage requisitions, fill out the order request forms, and get approvals.• Create presentations and reports to give monthly and quarterly updates.• Customer service, Issue management, and resolution. Training and mentoring new hires.

India

• Handled a high volume of customer interactions efficiently• Gather information, identify the correct department to resolve customer issues, and delegate tasks.• Effectively managed and de-escalated conflicts with dissatisfied customers.

India

• Provided clear and concise information in response to customer inquiries.• Mediated disputes and found mutually beneficial solutions.• Customer support through support number and email.• Escalation management – Handle discrepancies, resolve issues, and manage unhappy customers

Master Of Arts - Ma, Leadership In Business Stream

Bachelor Of Science, Computer Maintenance, First Class

Activities and Societies: Have participated in multiple competitions related with Impromptu Speaking and News Reading.

Education record