With over 9 years of experience across different domains, I am a dynamic and technologically savvy IT professional with Fortinet network security certifications. I have worked in Outdoor Advertising, Retail Hospitality, Finance and Managed IT Service domains, delivering service excellence and customer satisfaction.My core competencies include IT asset management, help desk support, IP network management and troubleshooting, Microsoft 365 administration, hardware and software troubleshooting, and user account management in Microsoft AD and Azure AD. I have successfully completed a project for Alberta Health Services as an Onsite Discovery Analyst at Microserve, where I gathered and documented IT asset details, communicated project guidelines, and provided timely reports. Previously, I was an IT Support Specialist at MNP Digital, where I handled incoming client requests, maintained and prioritized tickets, and escalated issues as required.I am a fluent communicator and a cross-functional team player, capable of multitasking in a fast-paced working environment and meeting critical deadlines. I am always seeking new challenges and opportunities to grow and learn in the IT field. I am passionate about technology and innovation, and I strive to provide the best solutions for my clients and employers to make a positive impact in the society.