Bindesh Chauhan Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

Hyderabad, Telangana, India

 Motivate and manage the team to consistently deliver the required performance Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Mapping global client’s requirements and coordinating in developing and implementing processes in line with pre-set guidelines. Coordinate with Clients and Managers to ensure operational efficiency. Implement best practice procedures within the team to increase productivity Handle challenges and working in tight timescales with multiple priorities. Planning, Prioritizing, Executing and Organizing the work to ensure flawless execution of tasks

Reporting, Analytics, Audit, BPI, Procurement, Sales; Customer Care Operations:

GlobalOrder Management Centre and in Americas Business OperationsJob Responsibilities: Sending daily productivity and Queue Status reports (Opening and Closing backlogs). Presenting a weekly performance desk to the business leads. Provided feedback and handled escalations of the team. (Single point of contact) Maintained a Status Database for all interactions that we had with the customers so that we cantouch base with the unresolved cases. Analyzed and Reported escalations to the higher management. Trained new agents supported and mentored every individual and Helped the team with variousissues on the floor. Handling consumer price product request and approved Financial Service Requests. (Single pointof contact) Work directly with various departments within Dell to resolve complex customer issues in atimely manner to ensure best Customer Experience. Converting orders to sales of technology products and services ranging from software and PCs toconsumers. Responsible to process the pending orders and achieve the set goals and over achieve them. Conducted team meetings and outings for team bonding. Participated in People Management training and Work Force Management training. Customer Support Expert (Chat and Email Support) in Americas Business Operations; Interacting with online customers to process their queries related to Dell Products & Services.Dell International- ACHIEVEMENTS Ranked Stack number 1 for6 months consistently in Dell. Awarded Star of the Quarter (Q2 FY10) (Q3 FY10) (Q4 FY10) in Dell. Awarded Agent of the Month in Customer experience while working with Chat Support (Dell) Awarded Gold medal for the “Race to 90 Customer Experience” while working with Sales Support

Projects: US Mortgage campaign Website campaign (BtoB)Job Responsibilities Maintained high standards of professional conversation. Maintained good rapport with clients to boost existing and future business. Maintained accurate records of all sales and prospecting activities including sales calls, closedsales, and follow-up activities. Handled escalations and call backs on escalated issues for juniors, as and when needed. Met all the parameters of quality through the call. Trained new entrants in the team and also kept them posted regarding the new updates.Vinstel Technologies - ACHIEVEMENTS Star of the Month for over achieving Sales target

Projects: Telephone Service Provider campaign US Mortgage campaignJob Responsibilities: Maintained high standards of professional conversation. Maintained accurate records of all sales and prospecting activities including sales calls, closedsales, and follow-up activities. Met all the parameters of quality through the call. Trained new entrants in the team and also kept them posted regarding the new updates. Ensured that the team is aware of Quality updates and Quality Targets proposed by Business Acted as a backup team leader in the absence of managers and ensured that the daily targetswere met by the team. Reported every day updates to the manager.Itiana Tech- ACHIEVEMENTS Star of the Quarter in Itiana for highest Sales. Best Agent Award for training and supporting new agents.

Bachelor Of Commerce

Intermediate, Accounting And Finance

S.S.C