Bindhu R Email & Phone Number

United States

Dallas, Texas, United States

• Designed and configured Incident, Problem, and Change Management applications in alignment with ITIL and business processes to ensure seamless IT operations.• Integrated ServiceNow with other systems and performed extensive customization to meet unique business requirements.• Experience in building, implementing, and maintaining ServiceNow platform technologies. Specialized in HRSD and Employee Center, driving significant improvements in employee service delivery and user experience.• Led the end-to-end implementation of Employee Center Pro, from initial planning and requirements gathering to deployment and post-launch support.• Implemented Software and Change Management processes, including ServiceNow Change Management, to enhance operational efficiency.• Led the implementation and optimization of Employee Center Pro, enhancing the platform's capabilities to streamline HR operations and improve employee engagement.• Implemented, documented, and maintained the ServiceNow platform to meet specific business needs to support ITIL and business processes.• Developed custom business rules, UI policies, workflows, and playbooks to meet specific business requirements, ensuring a tailored and efficient ITSM solution.• Developed and implemented custom workflows to automate HR processes, resulting in increased efficiency and reduced manual intervention.• Developed and customized ServiceNow applications to meet specific business needs, including service portal development and custom UI pages using AngularJS, HTML, and CSS.• Implementation and upgrading with the ServiceNow ITSM platform (Incident, Problem and Change).• Designed and implemented business solutions on the ServiceNow ITSM platform.• Implemented and configured IT Operations Management (ITOM) modules to enhance infrastructure monitoring and management, ensuring high availability and performance of critical banking systems.

Charlotte, North Carolina, United States

• Led the management and optimization of the ServiceNow platform, focusing on ITSM, Security Operations, Strategic Portfolio Management, ITOM, and IT Asset Management (ITAM) modules.• Installed and configured ITSM applications like Change Management, Incident &Problem Management and Service Level Management.• Integrated ServiceNow ITSM data into Power BI using REST APIs and other data connectors, enabling advanced data analysis and visualization outside the ServiceNow platform.• Maintained and manipulated data between ServiceNow HR and other systems.• Collaborated with HR and IT stakeholders to define the scope, objectives, and deliverables, ensuring alignment with organizational goals and employee needs.• Developed comprehensive ITSM reports and dashboards in ServiceNow and Microsoft PowerBI, providing actionable insights for management and stakeholders.• Designed and engineered solutions leveraging all appropriate components offered by ServiceNow to answer the needs for business workflows, ticketing or other ITSM requirements.• Worked on GRC application (Governance, risk, and compliance).• Provided comprehensive training and support to HR teams and end-users, ensuring they could fully leverage the capabilities of Employee Center Pro.• Customized Employee Center Pro to align with company-specific workflows and processes, enhancing the user experience and driving adoption across the organization.• Designed and deployed intuitive user interfaces within Employee Center Pro, making it easier for employees to access HR services, submit requests, and track the status of their inquiries.

Seattle, Washington, United States

• Configured system policies, business rules, and client scripts to optimize system functionality and meet organizational requirements.• Migrated data into and out of ServiceNow instances using import sets and transform maps, including setting up automated data import processes to enhance efficiency.• Established and maintained Service Level Agreements (SLAs), configured notifications, and generated detailed reports to ensure service commitments were met.• Ensured the smooth operation of existing applications by writing code that adhered to system standards, and implemented new features to meet evolving business needs.• Successfully integrated ServiceNow with LDAP directories, improving authentication processes and ensuring secure access control.• Administered user accounts, groups, and roles to ensure proper access controls, maintaining system security and integrity.• Created comprehensive development documentation, including technical designs, developer notes, and user guides, to support development and maintenance activities.• Identified and resolved system performance issues using advanced troubleshooting tools and system logs, ensuring optimal system performance.• Managed the migration of customizations between instances, ensuring seamless transitions and minimal downtime during updates.• Engaged with end users to identify difficulties and adapted applications to meet their requirements, ensuring user satisfaction.• Managed and utilized common platform applications such as Knowledge Base, Service Catalog, Workflows, SLAs, and Reporting to streamline operations.• Administered core applications, including policies, interactions, application security, and event notifications, to maintain system efficiency.

Hyderabad, Telangana, India

• Gathered& analyzed functional requirements for the new phase in design.• Designed and developed various web applications using Java, HTML, CSS, and JavaScript.• Created UI pages for a better visual appearance in catalog items.• Developed Use-case diagrams, class diagrams per the UML standards.• Extensively used CSS (Cascading Style Sheets) along with RWD to apply different styles to the layouts for varying screen sizes and pixels.• Involved in writing complex queries using PL/SQL to extract data from database and to delete the data and to reload the data on Oracle database.• Worked on JQUERY to make dropdown menus on web pages and display part of a web page based on the request.• Reviewed customer feedback about the debugging issues, fixed bugs with HTML and JavaScript codes and worked on resolving browser compatibility issues.• Performed testing, browser compatibility, error checking and accessibility testing. • Worked with team of developers and designers to ensure UI designs are implemented and tested correctly.• Developed, Modified, and redesigned existing websites to provide better quality and functionality. • Scheduled meetings and interacted with clients throughout projects development.