Bindiya Bijalwan Email & Phone Number

India

Carried out a streamlined manufacturing process for promo items by sourcing and curated adiverse range of trendy and innovative products for B2B and B2C clients.Worked on creating innovative and cost-effective presentations of promotional items for well-known clients around the globe.Accomplished quality control measures to ensure all branded merchandise met clientspecificationsCollaborated with cross-functional teams to create an organized system for warehouses and LTLshipments for a smooth delivery experience

Screened and categorized calls per day based on availability and scenario, effectively connectingclients with the most appropriate representative for their needs.Performed a new call screening system that reduced average call time by 20%, resulting inimproved efficiency and increased customer satisfaction.Identified patterns in customer inquiries, leading to the creation of a comprehensive FAQ documentthat reduced call volume and provided quicker resolution for common issues.

India

Developed and executed a comprehensive marketing campaign targeting international clients,resulting in a 20% increase in bookings for airline tickets, hotel packages, and tour packages.Utilized data analytics to identify trends and preferences of international clients, leading topersonalized recommendations that increased customer satisfaction.Implemented a streamlined booking process for international clients, providing the mostcompetitive rates with an ease of booking.

India

Coordinated a team of 60+ representatives to achieve and exceed quarterly and annual sales goals,resulting in remarkable increase in revenue.Developed effective improvement strategies focusing on reduction in customer complaints and animprovement in overall customer satisfaction ratingsManaged extensive data on a daily basis using Excel, ensuring accurate tracking of salesperformance and providing valuable insights for decision-making and sales productivity.

India

Processed airline ticketing reservations cancellations and modifications on the airlines CRM portalResolved and rearranged operational flight changes ensuring accuracy and customer satisfaction.Managed on job trainings for new joiners motivating to work with precision and enthusiasm.

Bachelor Of Arts - Ba, Political Science And Government

Aviation And Hospitality Management

Education record