Bindiya Jain Email & Phone Number

Boston, Massachusetts, United States

Buffalo, Ny

I currently serve as an advisor to HUNT’s sister corporation Lendello on the development of third-party origination (TPO) channels within the mortgage industry. I am offering guidance on the creation of business plans and the cultivation of a high-performing sales culture.I crafted the 2023 business plan to increase profitability by 10%. I created a strategy to strengthen the recruitment process and introduced tools to help determine the appropriate staffing levels in each region.I am building business channels that will boost revenue, enhance efficiencies, improve profitability and ensure consistent customer service levels within Lendello member brokerages.My focus on building and expanding TPO relationships is helping to grow the HUNT Mortgage TPO portfolio.

As COO for HUNT Mortgage Corporation, I spearheaded business development efforts that helped us create new opportunities and channels within residential brokerage, introducing residential mortgage products and policies that generated new revenue and offered greater consumer choice. My strategic business plans laid the ground work for a 17% increase in loan volume for 2023.My efforts included Introducing a new Golden Gate Bridge Loan product that resulted in $20K in new revenue during the first six months. I also introduced several loan products including 10/1 ARM, 2/1 Buydown, and DSCR.I cultivated relationships with two local FIs to provide competitive pricing.I also analyzed production goals to identify opportunities for improvement and provide a comprehensive picture of bank’s business efforts. I increased the MA SCSL from 4.6% to 8.2% with a growth strategy that included networking with branch managers and real estate agents, recruiting a regional team leader, introducing new products and pricing channels, boosting marketing efforts, and increasing the visibility of loan officers.

As Chief Lending Officer, I set the strategic direction and defined operational goals while overseeing all loan functions.I successfully launched the business lending department and directed the lending, residential mortgage, consumer lending, and collection departments. I built partnerships with wholesalers to boost loan production and boosted consumer loan production by implementing the FSR model in our branches.I generated a 5% increase in loan volume through the creation of multiple residential and consumer products including Mass Save, Home Equity Line, and ARM products.To ensure compliance with regulatory requirements and credit union practices, I created consistent policies and procedures across the organization.

Braintree, Massachusetts

At South Shore Bank, I built the residential and consumer origination department while overseeing the bank’s loan portfolio.I successfully restructured the residential department to generate a 40% growth in our pipeline. I also generated an additional $60K in revenue with the introduction of several residential and commercial products, including Mass Save, Indirect Dealer loan, Home Equity, and Dream Kitchen Loan.To better meet client needs and organizational goals, I implemented modified loan guidelines that improved our residential and consumer loan approval turn-around time by 30%. I implemented a paperless residential lending initiative in less than six months.I led and mentored a 29-member team (including two supervisors) who were responsible for servicing commercial, residential and consumer loans.I developed the bank’s business plan, credit policy, risk-based pricing, and underwriting guidelines to maximize profitability while ensuring compliance with bank and regulatory compliance. I also designed and implemented our risk management strategy.In partnership with the compliance team, I responded to all internal and external lending audits.I also served on multiple operating committees, including Compliance, Audit, Product and Pricing, Management, ALCO, Technology Steering, and Credit Resolution.

Springfield, Massachusetts Area

I started as the associate vice president and was promoted to vice president within two years. As VP, I led, trained, and mentored a 14-member team (including two supervisors) that delivered exceptional service to loan customers.One of my key successes was transforming an underperforming internal department by executing operational and corporate culture changes, resulting the team being able to meet or exceed business goals.I grew our total loan portfolio from $5765M to $1.2M across consumer, residential, and commercial lending.To create consistent operating practices, I established comprehensive policies and procedures. I also created reports on loan operations for executive leaders, board members, and other key decision makers.

Hold overall accountability for planning, policies and structure for the day-to-day operation of front-office and back-office systems of the organization, including information and data management, data security, BSA and ACH compliance, records retention, and business continuity planning (BCP). Supervise a small staff. Manage the relationship with major outsource vendors. Serve as the primary operational resource across the business, providing troubleshooting and training as required. Liaison between the credit union and core data processing providers (US Central and Symitar). Conduct IT audits and enterprise-wide risk assessments. Engage in a process of continual evaluation of systems, policies, procedures and performance to ensure excellence across all operations. Assist member organizations with operational, security, and systems issues.

Promoted to a leadership role to guide a team of ten professionals engaged in comprehensive loan servicing functions for affiliate / consolidated bank operations. Organized and scheduled workflow and tasks involving paid loans, missing documents, escrow analysis and disbursements, insurance and title tracking, and rate changes. Coached team members to raise overall performance standards, ensure accuracy and consistency, and maintain the highest quality customer service. Assisted with day-to-day operations of servicing commercial, mortgage, Freddie Mac, home equity and installment loans in order to meet promised deadlines.

Master'S Degree, Banking, Corporate, Finance, And Securities Law

B.Com, Commerce

Mba, Accounting

Education record