Develop, implement, and monitor the training programs.Conduct orientation sessions for New Hires Competency Development- Domain, Functional & Soft Skills Periodically review of training efficacy Team Management - Responsible for team s growth, performance and continuous development Client InteractionProject Management

Develop Individual development plan for employeesDevelop & maintain a process for identification of training needs on a yearly basis, Coaching & Feedback, Prepare training calendar based on training need identificationSchedule & conduct training programs based on training calendarIdentify SOP’s for training against each role in all functions.Update and maintain all individual training records, training calendar, SOP Matrix, SOP Training Records etc.Working with teams in Six Sigma Programs Projects:• Transcend – Above & Beyond Building leadership capabilities is a powerful way to win competitive advantage To make sure leadership development achieves lasting impact Transcend was created with the dictum to Enable, Empower & Eventuate the Leader. Imbibing the competency framework, capability building needs and programs designed for impact with the financial goal of $10D as its foundation. The project was categorized into selection process (participants, mentors, industry experts facilitators), Assessments-baseline to competency assessments; 24 workshops designed to cater to leadership development with pre & post assessments and projects assigned; Timely feedback & mentoring ; Final evaluation- Rewards and recognition• Agrima- Step up & Step Forward (Women Leadership Development)Agrima’ means the leader, the captain, someone who is always on the forefront and advanced. Through this initiative we intend to help women employees to develop and flourish into future leaders.Objective- Build conducive environment and culture at HGS that will promote diversity & inclusion.Encourage women employees to embrace growth opportunities. Prepare women employees for leadership roles. Increase the percentage of women employees in leadership roles

To handle International Inbound calls (US)To conduct briefing sessions within teams in order to update the offers Projects Handled: INTUIT (CTG) & Bell CanadaReceived best team leader awardTraining and Knowledge transfer for new Hires