As a WFM Analyst my role is to effectively deliver real-time (intra-day) management with the purpose of optimizing resources to achieve business objectives. My key functional responsibility includes the ability to demonstrate a strong understanding of how planning/forecasting staffing requirements translate to the creation of optimal schedules and intra-day management to support multi-department contact center operations.Also, coordinate with Operations teams to achieve service level goals / business objectives for a multi-site operation.I possess quantitative, analytical and technical skills and good working knowledge of Microsoft ExcelI have hands on experience in tools like Aspect eWFM and Avaya CMS Supervisor Also, I am a freelance Emcee