As a WFM Analyst my role is to effectively deliver real-time (intra-day) management with the purpose of optimizing resources to achieve business objectives. My key functional responsibility includes the ability to demonstrate a strong understanding of how planning/forecasting staffing requirements translate to the creation of optimal schedules and intra-day management to support multi-department contact center operations.Also, coordinate with Operations teams to achieve service level goals / business objectives for a multi-site operation.I possess quantitative, analytical and technical skills and good working knowledge of Microsoft ExcelI have hands on experience in tools like Aspect eWFM and Avaya CMS Supervisor Also, I am a freelance Emcee
Amazon Development Centre (India) Private Limited
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Workforce SpecialistAmazon Development Centre (India) Private Limited May 2021 - PresentBengaluru, Karnataka, India
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Workforce Management AnalystIbm Jul 2017 - May 2021Bengaluru, Karnataka, India
Bindiya S Education Details
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Instrumentation Technology/Technician -
Marimallappa P.U. College - India -
Marimallappa High School
Frequently Asked Questions about Bindiya S
What company does Bindiya S work for?
Bindiya S works for Amazon Development Centre (India) Private Limited
What is Bindiya S's role at the current company?
Bindiya S's current role is Workforce Management Specialist at AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED.
What schools did Bindiya S attend?
Bindiya S attended Visvesvaraya Technological University, Marimallappa P.u. College - India, Marimallappa High School.
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