7 years with HT was a learning phase for me. This profile was an expansion of my previous role, and main focus was on Operations, People Management, Quality, Customer Service and New Product Development. Independently managed the volume of 1500-2000 cases a month; mentored and supervised a team of writers (freelancers and in-house). Prepared various performance reports to identify the areas of improvement. Introduced various schemes to keep the writers’ motivated. Managed blog and content of the website. Also, undertook the training sessions for Sales Team. Some of the major highlights were - - Played a critical role during the launch of Social Media Writing Services in 2011- Introduced new products – Executive Biography and Portfolio- Brought down the number of delayed cases from 30% to 10%- Customer escalations reduced to less than 5%- Received Letter of Appreciation within 6 months of joining HT Media

Served as a SPOC between the organization and publishers. Managed eBook projects from kick-off through execution, ensured quality throughout the process. Ensured strict compliance with the SLAs. - Periodic monitoring through weekly conference calls/project launch calls. Handled prestigious accounts - Random House, Warner Brothers, Amazon.com, TIME Magazines, etc.First to win Best Project Manager Certificate in May’11 for achieving highest number of client appreciations, consecutively for 2 months.

Part of the resume writing team; involved in innovating products and services. Conducted Workshops in Bhartidasan Institute of Management, Chennai and ICFAI, Hyderabad on effective Career Management and Personality Development topics.Headed the Pilot Team of Premium Resume Development Section and built high performance teams.Imparted training on products, services & processes to new recruits.Received certificates for outstanding performance.