Bineesh Kumar Mundayadan Email & Phone Number

New Delhi, DL, IN

Working as City Head for Tataplay Broadband for Chennai. Responsible for Sales, Marketing, business Development, New Rollout, LCO Tie Ups, DSA Business Model, DST Business Model, Distribution and Channel Management. Tie up with major builders and RWA.

Cochin Area, India

• Currently working with Evolgence Telecom as Sales and Operations Head for Kerala. Company is focusing in selling Telecom Based software solutions to Business Houses who is need of Call Centre Solutions and Other Voice.
• Sales and Marketing for Virtual Call Centre Solutions to Cable TV Operators, MSOs, ISPs, and Other Business houses in Kerala. Managing a team of Area Sales Managers and Territory Sales Managers across South India.
• Creating a Distribution Network for Selling all Software and Manpower Based solutions across South India by appointing franchise.
• Selling of Bulk SMS, Voice Broadcasting Solutions, Field Force Monitoring Solutions, Call Conferencing Solutions, Toll Free Call Centre Solutions, Missed Call Based Services etc.
• Setting up of Virtual Call Centre Training Centres across the region through Franchise Operations.
• Designing Customized Customer care solutions and Complaint Management Systems to the clients who need manpower support and technical support.

Bengaluru Area, India

• Worked as Business Development Head for iRevo Multimedia for their South India Operations. iRevo is a US Based firm, launched their operations in India from 2014 with a futuristic entertainment product called Smart TV.
• Team Building – Recruit and Develop a new team for South India Operations.
• Channel Building – Identifying and appointing right channel partners to reach out to the end customer.
• Partnering – Tie up with High Speed Broadband ISPs for product bundling and promotion.
• Marketing – Formulating Marketing and Advertisement strategies and implementing the same.
• Cable Operators – Tie up with Local Cable Operators for Product Promotion and Sales.

Bangalore, India

Worked with Atria Convergence Technologies Pvt Ltd as Manager - Realty BusinessApr 2013 to Apr 2014Worked with ACT Broad Band (Atria Convergence Technologies Pvt Ltd) as Manager Realty Operations. Responsible for broadband business development in residential communities with more than 100+ apartments. Tie up with major builders and residential associations.

Banglore, India

• Jun’ 06 - Jan 2013 with Idea Cellular Ltd – Aditya Birla Group CompanyGrowth Path:Executive - Service Delivery Zonal Collection Head, Calicut Jun’ 06 – June’ 08Sr. Executive - Service Delivery Zonal Collection Head.
• Demonstrated excellence in handling the customer life cycle management of post-paid customers, Churn Management, Billing Operations, Bucket Collection, FMS, Handholding, U&R Programs, Hard Collection, Bad Debt.
• Holds the merit of planning collection and retention strategies for the circle to achieve KPIs.
• Pivotal in handling the collection and retention cost within budget.
• Closely monitored the:o Fresh activations quality and taking corrective measures.o Customer service activities at channels.
• Dexterously involved in maintaining customer satisfaction and C-Sat score.

Kannur

• Jan’ 04 – May’ 06 with Reliance Infocomm Ltd., Kannur as ZCE (Zonal Commercial Executive)Highlights:
• Demonstrated excellence in handling the management of all the collection, customer care, commercial and back end activities of the web world expresses coming under Kannur Zone.
• Holds the distinction of handling the collection related activities including Bill Delivery, CRE allocation, Customer interaction, Bill Collection, etc through 70 member team.
• Personally visited high ARPU customers and maintained a profitable relation with them.
• Closely monitored the:o Voluntary and involuntary churn and retaining those customers.o CVF (Customer Voice Form) ageing and resolution within TAT.o Statutory records keeping at showrooms. Eg.: Cash Book, CAF Booking.
• Handled the address verification and credit verification activities for the zone.

Kochi

Worked as Business development executive for Infovista technology from their Cochin off shore center.

Master Of Business Administration (Mba), Finance And Marketing, 1St Class

Bachelor'S Degree, Mathematics, 1St Class

Sslc, Basic Education