Bineesh Kumar Mundayadan Email & Phone Number

New Delhi, Dl, In

Working as City Head for Tataplay Broadband for Chennai. Responsible for Sales, Marketing, business Development, New Rollout, LCO Tie Ups, DSA Business Model, DST Business Model, Distribution and Channel Management. Tie up with major builders and RWA.

Cochin Area, India

Currently working with Evolgence Telecom as Sales and Operations Head for Kerala. Company is focusing in selling Telecom Based software solutions to Business Houses who is need of Call Centre Solutions and Other Voice and Data Solutions based on Telecom. Pioneer in Mobile Based Virtual Call Centre Solution Development which enables the clients to overcome the barrier of call centre infrasture.Responsibilities• Sales and Marketing for Virtual Call Centre Solutions to Cable TV Operators, MSOs, ISPs, and Other Business houses in Kerala. Managing a team of Area Sales Managers and Territory Sales Managers across South India.• Creating a Distribution Network for Selling all Software and Manpower Based solutions across South India by appointing franchise.• Selling of Bulk SMS, Voice Broadcasting Solutions, Field Force Monitoring Solutions, Call Conferencing Solutions, Toll Free Call Centre Solutions, Missed Call Based Services etc.• Setting up of Virtual Call Centre Training Centres across the region through Franchise Operations.• Designing Customized Customer care solutions and Complaint Management Systems to the clients who need manpower support and technical support. • Getting Outsourced work from large clients – ISPs/MSOs/Telecom• Monitoring Call Centre Franchisee Operations and managing the day to day activities. • Offering Call Centre Turn Key solutions to potential business houses. Key Achievements Appointed district wise Franchise across the region for offering Evolgence Solutions. Signed up with two major MSOs in South India – Kerala Vision and KCF having 40L customer base together.

Bengaluru Area, India

Worked as Business Development Head for iRevo Multimedia for their South India Operations. iRevo is a US Based firm, launched their operations in India from 2014 with a futuristic entertainment product called Smart TV Box and Cloud Based Solutions. The Smart TV Box will bring all the web based entertainment to the customer TV and make the TV in to a Smart TV. Also customer will get access to iRevo Cloud which includes a large content of Movies, TV Shows, Hollywood & Bollywood contents and Educations contents. Also this will integrate Laptop and Mobile devices with TV so that customer can enjoy ease of access to the own content in TV.Responsibilities• Team Building – Recruit and Develop a new team for South India Operations.• Channel Building – Identifying and appointing right channel partners to reach out to the end customer.• Partnering – Tie up with High Speed Broadband ISPs for product bundling and promotion.• Marketing – Formulating Marketing and Advertisement strategies and implementing the same.• Cable Operators – Tie up with Local Cable Operators for Product Promotion and Sales.• Target Audience – High Speed Broadband Users.• Mass Demo – Conducting Mass Product Demo to through Events, Exhibitions and Community activities.• Other Solution Selling – Digital Signage, Class Room Solutions, Wireless Presenter, Video Conferencing.Key Achievements Conducted 50+ events across south india to create awareness about the product among ISPs and MSOs. Set up the distribution network for iRevo Products across south india. Signed up bundling deals with ISPs.

Bangalore, India

Worked with Atria Convergence Technologies Pvt Ltd as Manager - Realty BusinessApr 2013 to Apr 2014Worked with ACT Broad Band (Atria Convergence Technologies Pvt Ltd) as Manager Realty Operations. Responsible for broadband business development in residential communities with more than 100+ apartments. Tie up with major builders and residential associations to get permission to build fiber network inside the building premises to provide FTTH. Customer acquisition in connected projects, customer service, collection, retention, managing fiber network maintenance activities, customer service uptime, network uptime, material management, material control, vendor management, client servicing etc. Managing a team of 70 members.

Banglore, India

Jun’ 06 - Jan 2013 with Idea Cellular Ltd – Aditya Birla Group CompanyGrowth Path:Executive - Service Delivery Zonal Collection Head, Calicut Jun’ 06 – June’ 08Sr. Executive - Service Delivery Zonal Collection Head, Kannur July’ 08 – June’ 09Assistant Manager - Service Delivery Customer Retention Head, Kerala July’ 09 – June’ 11Manager - Service Delivery Collection & Retention Head, Karnataka July’ 11 - Till DateAs Collection & Retention Head - Post Paid (Karnataka Circle) Dec 2011 – Till Date• Demonstrated excellence in handling the customer life cycle management of post-paid customers, Churn Management, Billing Operations, Bucket Collection, FMS, Handholding, U&R Programs, Hard Collection, Bad Debt Management, etc. • Holds the merit of planning collection and retention strategies for the circle to achieve KPIs.• Pivotal in handling the collection and retention cost within budget.• Closely monitored the:o Fresh activations quality and taking corrective measures.o Customer service activities at channels.• Dexterously involved in maintaining customer satisfaction and C-Sat score.• Concluded loyalty programmes for loyalty customers.As Customer Retention Head (Kerala Circle) June 2009 to Nov 2011• Closely monitored and supported Zonal Retention Team to control churn.• Pivotal in developing new retention products for post-paid customers as per market conditions.• Demonstrated excellence in monitoring the customer service activities at channels.• Worked in close coordination with the Complaint Management and Response-Cell Team to ensure timely resolution to all customer complaints.• Significantly reduced the barring of services by ensuring timely follow up by agencies/channels.• Closely monitored customer complaints and ensured maximum resolution within TAT.As Retail Collection Head (Kerala Circle) Jan 2009 to June 2009• Single handedly rolled out new showroom based collection model for in Kerala Circle through ‘MyIdea’ Showrooms.

Kannur

Jan’ 04 – May’ 06 with Reliance Infocomm Ltd., Kannur as ZCE (Zonal Commercial Executive)Highlights:• Demonstrated excellence in handling the management of all the collection, customer care, commercial and back end activities of the web world expresses coming under Kannur Zone.• Holds the distinction of handling the collection related activities including Bill Delivery, CRE allocation, Customer interaction, Bill Collection, etc through 70 member team.• Personally visited high ARPU customers and maintained a profitable relation with them.• Closely monitored the:o Voluntary and involuntary churn and retaining those customers.o CVF (Customer Voice Form) ageing and resolution within TAT.o Statutory records keeping at showrooms. Eg.: Cash Book, CAF Booking Register, Stock Register, etc.o Cash collection at the CIOUs against sales and Bill Collection and ensuring proper Banking of the same.• Handled the address verification and credit verification activities for the zone.• Pivotal in monitoring of CAF related activities and ensured proper documentation.• Dexterously involved in generating various MIS reports on daily, weekly and monthly basis.• Closely monitored the updation of various portals regarding address verification, credit verification, Bill delivery, bill collection, Handset stock etc.

Kochi

Worked as Business development executive for Infovista technology from their Cochin off shore center.

Master Of Business Administration (Mba), Finance And Marketing, 1St Class

Bachelor'S Degree, Mathematics, 1St Class

Sslc, Basic Education