Binesh Kumar Email & Phone Number

Cultivate and enhance relationships with existing customers through in-person interactions, phone calls, and emails, addressing their needs and effectively presenting to close sales.Lead the sales team, monitoring and supporting their daily activities.Develop a comprehensive understanding of customers' businesses and their requirements.Manage the sales mail desk, assigning tasks to the team, or forwarding inquiries to the appropriate department or branch office as needed.Prepare technical and commercial quotations, proposals, tenders, and agreements according to customer specifications and in coordination with the technical team.Negotiate terms and close sales agreements.Performing manual/online vendor registrations (both new and updates) and prequalification processes using platform such as SAP Ariba, Tejari, Oracle etc.Review and assess sales performance, striving to meet or exceed targets.Arrange meetings with potential customers to generate new business opportunities.Utilize the organization’s Customer Relationship Management (CRM) platform to generate leads and quotes.Train and monitor the progress of new team members.Develop the monthly duty schedule for the sales team.Issue and resolve NCRs/CCs related to sales functions in a timely manner.

Handle incoming email and phone inquiries, serving as a liaison between the company and its current and prospective markets.Timely respond to inquiries regarding quotations, contracts, and tenders, including clarifications and revisions.Update and inform the relevant branch office or department upon receiving job confirmation.Update the Capability Manual, Company Directory, Price Book, and other relevant documents.Verify the information and documents received for job confirmation (e.g., payment, purchase orders, contracts).Maintain and update the Company Profile.Create and revise formats for quotes, contracts, and agreements.Collect and analyze market and customer information.

Conduct an initial review of incoming emails and inquiries, alerting line managers or management based on their importance and urgency.Collaborate closely with the technical team from laboratory and operations departments.Participate in team meetings and share best practices with colleagues.Coordinating with accounts team and verifying the payments terms/ outstanding payment if any.Responding & follow up pre/post quotations, contracts, Tenders’ clarification, revision etc. on time.

Provided administrative support to the respective manager.Assisted all the designing works performed by the senior designer.Maintained and updated filing, inventory, mailing and database systems, both manual and computerized.Preparation of local purchase order.Communicate with customers, employees and other individuals to disseminate or explain information, take orders and address complaints.Answer telephones, direct calls and take messages.Entered, stored and maintained confidential details in an up-to-date filing system.Fixing appointments with the employees and clients.Review files, records and other documents to obtain information to respond to requests.Handling petty cash, entering receipt and payment vouchers etc.

Provided discreet secretarial and reception services.Organized local tours and activities for hotel guests.Scheduled client arrivals and departures and allocated rooms to guests.Handling petty cash.Scheduled bookings and maintained up-to-date confidential guest files.Handled the customer problems by providing their needs.

Dealing with busy switchboard answering call up to standards.Keep the records of V.I.P’s arrivals and give better service to them.Completed general office duties including typing menus, filing, taking telephone bookings, processing cash and credit payments.Entering client data into the company’s data systemReceiving and distributing email and fax messages appropriately.Filed and organized documents.

Bachelor, Business Administration

Diploma, Hotel Management (Includes Office Management)

Board, Higher Secondary Examination