Customer Service Officer And It Support
Tasmania, Australia
• Confidently assist customers with library and information technology enquiries• Effectively organise and manage work schedule set by the supervisors• Work with Active Directory, Exchange, Lync and SharePoint platforms, and a range of IT hardware (e.g. laptops, printers, peripherals, Mobile Devices)• Installation of cabling from patch panel units to new desk ports and maintenance of associated documentation• Troubleshoot network connectivity. Install, configure, and deploy new… Show more • Confidently assist customers with library and information technology enquiries• Effectively organise and manage work schedule set by the supervisors• Work with Active Directory, Exchange, Lync and SharePoint platforms, and a range of IT hardware (e.g. laptops, printers, peripherals, Mobile Devices)• Installation of cabling from patch panel units to new desk ports and maintenance of associated documentation• Troubleshoot network connectivity. Install, configure, and deploy new mobile/PC for staff as required• Maintain the effective operation of library's IT systems and external client systems, including attention to user accounts, relevant documentation Show less