• Analyzed technical requirements and tailored solutions for IT infrastructure, managed services and cloud migration projects• Identified and qualified potential partners/products that the company could work with, to improve on services offered• Collaborated with a team of 4 engineers to meet project delivery deadlines and customer expectations• Mentored the technical team and provided technical advice to help them to fulfill customer technical requirements• Delivered ad-hoc and managed services and projects for customers in a timely manner, and to the customer's satisfaction• Provided ongoing technical post-sales support for 10 client accounts and maintained good working relationships with them• Defined and planned the 24x7 monitoring roster for NOC operations, ensuring the company's committed service level to customers is met

• As overall in charge of IT infrastructure and operations, managed and trained 1 engineer to provide the required support services to end users• Managed 3 separate cloud infrastructure, including infrastructure hardware, middle ware and software, network, firewall and storage, that are used to run internal and production services, ensuring optimal performance and minimal downtime• Improved existing corporate file sharing and collaboration solutions by using SharePoint Online, improving overall business efficiency and reliability• Coordinated with end users on specific business requirements, and maintained a close working relationship with them to ensure successful delivery of back end services

• Performed data mining services for a project using Excel and SPSS AnswerTree to spot and extract important patterns and segments• Implemented IT and network infrastructure from scratch, and provided Active Directory, networking and firewall services for the company as part of the business needs• Initiated and implemented virtualization of existing hardware resources, which resulted in more efficient usage by at least 400%, as well as minimized server downtime for internal and production services• Maintained IT services (Active Directory, Email, File sharing, print, domain names) , network and firewall security services, and server/desktop hardware and software for internal users to keep business operations running