James Bingham Email & Phone Number

Anne Arundel County, Maryland, United States

Provide technical support for all technical needs throughout the school district, including troubleshooting software and hardware issues, setting up audio-visual systems, and ensuring inventory accuracy.Utilize Active Directory, Google Admin, and BMC Remedy Ticketing System to efficiently manage and resolve technical issues.Collaborate with team members to determine the most appropriate solutions for technical issues.Maintain up-to-date knowledge of technology trends and best practices.Reimage and Ghost computers to ensure proper security policies are up to date, and available on the domain.Efficient in using Active-Directory for password resetting- and managing permissions base upon users or devices

Bowie, Maryland, United States

Consult clients about services we provide in order to troubleshoot their technology needs.Updating OS on New/Used systems, Drivers, and Downloading softwareRepairing software corruption upon Client DevicesAdvanced troubleshooting to ensure correct diagnosis of deviceBuilding Computers, Installing OS systems, Setting up Personal ComputersLeading the Geek Squad Precinct per Standard Operating Procedure requirements and guidelineRepair Apple phones per Apple PolicyResolve customer complaints and issues in the Precinct

North Beach, Maryland, United States

Mentored and trained new employees on company policies and procedures.Oversaw multiple projects simultaneously and ensure tasks are efficiently completed.Communicated plans and actions to meet departmental goals.Assigned, prioritized and delegated tasks and responsibility to department employees.Analyzed and resolved quality and customer service issues, recommending system improvementsOversaw personnel to maintain adequate staffing and minimize OvertimeMinimized staff turnover through appropriate selection, orientation and trainingExtensive knowledge of POS systems and the Kitchen Line