1. Organizational Development 1.1 Organizational Strategy • Create and implement programs at work that connect employees with business goals. • Identify and evaluate business processes and appropriate projects that meet company goals. • Develop management reporting. • Continuously assess the business processes to identify the adequate organizational structure models and potential efficiency gains. 1.2 Strategic Planning • Set priorities, focus energy and resources, strengthen operations, and ensure that employees and other stakeholders are working toward common goals. • Establish agreement around intended outcomes/results, assess and adjust the organization's direction in response to a changing environment.2. HRM 2.1 HR Strategy and Policies • Create, develop, maintain, benchmark and implement Medeam’s HR strategy and policies. • Assess staff needs and satisfaction for staff retention, engagement, safety and security. 2.2 Headcount and Planning • Continuous assessment of the productivity levels to reconcile contacted and actual businesses. • Plan and take action for the optimum level of productivity with the right skills. 2.3 Search, Recruitment and Orientation • Assess and identify required skills per level and manage the search & selection process together with business partners. 2.4 Appraisals, Training and Development • Create, develop, maintain and administer Medeam’s appraisal process. • Design and implement personal development plans including trainings and management development programs. • Maintain and manage training plan and budget.

1) Organizational Strategy & Business Development• Defining the department’s HR strategy through the planning of recruitment, development programs, trainings and performance management.• Formulating organizational models that provide alignment in the fast changing Digital environment of Air France KLM.• Formulating the HR process and procedures to assure the correct execution of HR Management.2) Commercial Strategyo Account Management• Drawing up contracts, monitoring adherence to agreements and revising agreements when needed.• Evaluating customer needs and satisfaction.• Acting as the escalation point for internal and external parties involved in account management.3) Operational Strategyo Supporting the department’s needs regarding workload and quality management through tooling, assessment and coaching the line managers.4) General Managemento Business Plan• Assessing internal and external needs, drawing-up, implementing, monitoring and following-up Medeam's Business Plan.o Budget• Contributing to Medeam's Budget planning by giving input, following-up, monitoring and assessing the budgeted and actual numbers.

Controlling quality of the activities implemented by the team with the aim to provide persistence in quality of the job delivered. Probing for new products and services that could develop the business.

Providing effective&efficient communication between establishments and team. Planning and following up of the activities of the team on regular basis.

Maintaining and updating various KLM country websites, designing and organizing e-mail marketing, e-reporting, supporting countries for MI and CRM needs.

Assisting account directors in direct marketing and event marketing activities in Trafo Interactive and Direct Marketing Agency.

Summer internship in export operations department. Assisted export operations staff to plan and organize the exports.

Summer internship in accounting and finance department.