Travel Consultant
加拿大 安大略省 渥太华
• Planed and organized various monthly promotional events including consumer events, travel talk presentations, and podcast to gain new clients and interests, increasing client base by 20%• Designed personalized travel arrangements for individuals and groups monthly, by conducting thorough research and communicating effectively with customer to meet their needs• Handled CAA members’ inquiries and complaints by providing creative solutions and professional support regularly with high time sensitivity to meet stressful deadlines • Managed the administrative duties within the branch by liaising with different vendors, communicating with different departments and maintaining health and safety equipment• Maintained and updated confidential customer data in CRM by registering customers’ personal information, completing files, setting up follow-up appointments, and documenting customers’ inquiries and complaints• Facilitated local tourism promotion events by presenting program and information to a large group of audience• Responded to COVID emergency timely by developing risk mitigation strategy, collaborating with partners, creating responsive solutions to bring oversea clients back to Canada safely and quickly• Participated in testing and provided feedbacks for new system implementation and proficiently adopted new system• Withstand high pressure, exceeded quality, productivity and KPI• Trained new co-workers on product knowledge, reservation and membership system• Contributing to team building and build a good rapport in office with a healthy competing sales environment
