Bing X. Email & Phone Number

Ottawa, Ontario, Canada

• Researched, gathered, and verified the accuracy of the information collected for Sectigo SSL certificates validation, issuance, and installation
• Assisted clients on troubleshooting for SSL certificates installation difficulties
• Provided exceptional customer experience by managing emails, orders, cases and phone inquiries by using CRM systems including Salesforces, RingCentral etc.
• Worked under a fast-paced environment, prioritized tasks and set proper expectations to tackle backlog and ensured client’ satisfaction
• Assisted Sales team and Partners with enquires and customer issues
• Coached new hires on job duties and responsibilities

加拿大 安大略省 渥太华

• Planed and organized various monthly promotional events including consumer events, travel talk presentations, and podcast to gain new clients and interests, increasing client base by 20%
• Designed personalized travel arrangements for individuals and groups monthly, by conducting thorough research and communicating effectively with customer to meet their needs
• Handled CAA members’ inquiries and complaints by providing creative solutions and professional support regularly with high time sensitivity to meet stressful deadlines
• Managed the administrative duties within the branch by liaising with different vendors, communicating with different departments and maintaining health and safety equipment
• Maintained and updated confidential customer data in CRM by registering customers’ personal information, completing files, setting up follow-up appointments, and documenting customers’ inquiries and complaints
• Facilitated local tourism promotion events by presenting program and information to a large group of audience

加拿大 安大略省 渥太华

• Developed marketing strategies for the Chinese tourist market by conducting research through the internet and connections
• Made 10 cold calls daily to over 59 tour operators and agencies to develop business relationship, with 80% increased interest
• Successfully signed two contracts with two big tour agencies with a volume of 20,000 clients
• Prepared and attended for Rendezvous Canada, meeting 5 clients daily, further nurtured and established relationships with clients
• Created reports, spreadsheets, presentations and other documentation as needed
• Created and managed social media accounts on daily basis

Ottawa

Preparing food and coordinating food orders to ensure on time delivery

China

Worked with tourists from different cultural backgroundsAwarded “best tour guide” 2 years in a row Researched historical and cultural facts related to the sites in order to create an interesting experience for the touristsEscorted individuals and groups on vacation tripsOrganized tour groups, coordinated logistics, managed ticket salesCollected.

Computer Programming Diploma, Computer Science, A And A+

Activities and Societies: Program related skills Programming Languages: Java, SQL, PHP, JavaScript, HTML/CSS, Cobol Operating Systems.

Bachelor'S Degree, English Language And Literature