• Operationalize the SAIBT Strategic Marketing Plans in the relevant territory with the Marketing Manager, Regional Management Team and divisional sales staff.• Participate in all recruitment activities including, but not limited to, training, events, student conversion and troubleshooting for all products within SAIBT. • Represent SAIBT in Divisional business and product development discussions.• Coordinate and evaluate student marketing and recruitment strategies, campaigns, and promotional activities, including joint activities with University partners.• Handle student enquiries and manage leads.• Ensure complete and accurate reporting of all activities on the CRM.• Execute the pre-departure process with the internal team and students. • Ensure appropriate sales collateral is available and utilized across the team. • Conduct market research, including employment, vocational and product trends.• Deliver market insight and accurate sales forecasts.• Manage pipeline and increase market share and international student enrolments for SAIBT.

Develop the GGU Worldwide division’s enrollment and evaluation unit. Led initiatives to improve international students’ enrollment by developing active partnerships with international recruiting agencies. Evaluating, and creating new strategies to improve efficiency in admission and evaluation processes for the international department. • Supervise/Hire/Train all international enrollment counselors, admission staff and student employees in charge of lead nurturing, enrollment counseling, and evaluation for international students (both graduate and undergraduate).• Evaluate and expedite all international documents, foreign credentials submitted by students and agents through CRM. Process admission decision and provide instruction to enrollment counselors and agents to help students through the I-20 and interview process to obtain visa.• Establish and implement admission processes and policy changes to ensure all admission meet standard requirement for program and university and are aligned to WASC and NAFSA peer institutions.• Proactively identify trends and concerns for prospective student populations and implement strategies to leverage those trends to achieve student enrollment.• Provide on demand support to GGU Worldwide initiatives of the Provost and Vice Provost for Global Affairs, as well as coordinate and support Global Education and International Student Services teams at all international orientation events on campus to ensure international students have a successful onboarding experience.

Supervise the Admission Recruitment division of 8 direct reports from 3 teams (International Recruitment, Undergraduate Recruitment and Advising. Lead initiatives to improve enrollment numbers across divisions by partnering with IT, Program Manager in Academic Units, VP of Enrollment and other stakeholders to overcome COVID-19 challenges.• Successfully increased Undergraduate enrollment by 185% over LY into Summer 2020 term (during COVID-19 pandemic sheltered-in-placed order) by increasing speed to lead, developing protocol and practices and through forming cross-functional partnerships and processes with leaders in Marketing, Operations, Advising, and other key stakeholders.• Swiftly created, oversaw, implemented, and evaluated all divisions’ projects pertaining to policies, hiring, training, scheduling, event planning, and strategies to overcome COVID-19 challenges, resulted in 180% increase average YOY across all stages of enrollment funnel.• Proactively identify trends and concerns (immigration policies, civil unrest, financial instability during economic crisis, etc.) for different prospective student populations and implement strategies to leverage those trends to achieve student enrollment.

Supervised the international admission staff consist of 2 enrollment counselor and 2 office assistants and a coordinator. Managing outreach and agent sourcing strategy, as well as establishing contract/training for international agencies to ensure successful end-to-end international admission process.• Delivered comprehensive direction and support to the International Recruitment team, including changes in international recruiting policies, immigration tracking updates, international communication/recruitment training.• Researched and analyzed international recruitment market to identify global trends based on political climates/immigration policies that heavily affecting international recruiting. Predicting international behaviors to develop strategic plans such as scholarships, career outlook and training, and programs changes to meet international students’ concerns and ensure end-goal metrics are met. • Established new contracts, and developing new relationships with different agencies to target different potential international populations.

Deliver end-to-end management of admissions counseling process by evaluating prospective students’ educational needs, interests, and qualifications. Manage the dissemination of accurate enrollment information including education offerings, programs, tuition, and course delivery methods online or in-person. Tasked with developing student acquisition and growth strategies.• Manage individual enrollment targets by utilizing robust sales pipeline and key enrollment strategies, that exceed enrolment goals by average of 10% each trimester. • Execute and operate student tracking system using excel which successfully connects other enrollment team members and centralized student information related to first term experience. • Research and analyze MBA program and establish and cultivate partnerships with program faculty, program directors, and key university leadership, achieving positive change to the GMAT waiver requirement.• Conceptualized and initiated aggressive internal growth plans to ensure a high-quality first year experience for learners enrolled in university programs.• Oversee tracking of program enrollment results and serve as single point of contact and subject matter expert for faculty and students across multiple academic departments to streamline responses to student inquires, marketing activities, and student enrollment processes.• Deliver engaging face-to-face presentations and enrollment info sessions that successfully convert prospective leads to students’; visit area high-schools and community organizations to deliver off-site university marketing and enrollment events.

Deliver comprehensive support for Enrollment Management, Financial Aid, Student Records, Registration, and Student Accounting Departments. Manage switchboard operations including answering multiline telephone and directing student calls to appropriate departments. Tasked with collecting Tuition fees payments.• Leverage exceptional communication expertise to deliver one-on-one admissions support to students, faculty, staff that achieved enhanced efficiency, productivity, and outstanding customer service.• Deliver one-on-one advising for incoming first-year international students supporting students in choosing their academic paths, course selection, and processing immigration documentations.• Adept at strengthening complex programs and strong attention to detail to successfully resolve student complaints and deliver effective resolutions, achieving increased student satisfaction ratings.• Utilize strong documentation and reporting expertise to support student completion of admissions processes, procedures, and forms within specified university deadlines.• Collaborated with faculty and program directors to review enrollment trends of university programs, adapt marketing messages that improve student outreach methods

Support the Admissions Office in the delivery of comprehensive administrative support to internal admissions team. Developed admission packets for Express Admission Events, created and disseminated admissions letters, and assisted with university events planning and staffing for complex university programs and projects.• Utilized effective communication to deliver face-to-face academic support to international students including communication program information and delivering university tours, achieving increased international student enrollments. • Skillfully coached first-year and prospective students in identifying academic programs and appropriate admissions documents, resulting in boosted enrollments and interest in academic programs.

- Professionally represented products from local, small start up businesses at health food market such as Whole Foods Markets, Andronico's, New Leaf's Markets.- Promoted and increased brand recognition during demonstration by educating consumers on health benefits of products represented. - Boosted sales numbers and directly sell product to consumers while doing demonstration.

- Welcomed and seated guests while assisting servers in providing a great dining experience- Prepared and reported all important notes and special events to the manager and director of food and beverage- Answered phone calls, took room-service orders, and delivered food to guests' rooms in a professional and timely manner- Provided assistance to restaurant managers as a shift leader whenever needed to make sure all tables were clean, reset tables after customers finished dining, and made sure all food safety regulations were followed throughout service.

- Assisted the Head Manager with food planning, ordering, preparation and service for 250+ customers and staff members- Provided VIP service to artists and their family/guests before and after events- Followed food safety procedures, quality and temperature control throughout service- Provided hospitality service to customers to ensure a satisfactory guest experience

- Planned and directed orientations for 120+ students in Food, Production and Service class in the Dining Room- Supervised students during service to ensure quality work, taking all appropriate measures to turn dissatisfied guests into return customers- Maintained restaurant image by ensuring restaurant cleanliness, preparing fresh floral arrangements for service, and checking employees' uniforms to ensure they met appearance standards- Recruited and trained 15+ assistant managers and volunteers over the course of 3 semesters

- Assisted Chef with food production for 30+ customers daily- Supervised 50+ students of Management of Quantity Food purchasing & Production class in the kitchen- Trained workers in food preparation, sanitation, and food safety procedures - Provided Inventory Reports to the Kitchen Manager

- Provided safety for all swimmers during work shifts- Assisted Head Coach during swim lessons- Performed inventory checks and reported findings to Head Coach.