• Provide 1st and 2nd level IT support issues involving High Jump proprietary applications, Microsoft operating systems, network devices, and printers: onsite and remote.• System/menu configurations.• Configure RF Guns and train users. • Printer configurations.• Remote access solution implementation and support: VPN, Terminal Services and Citrix.• Gather project requirements for Project Manager during system implementation.• Take ownership of tickets escalated from 1st level support.• Provide strategic business solutions using in house Warehouse Management and Transportation Management Software.• Troubleshoot back end issues via SQL and Linux for database.• Maintaining, monitoring, and backing up of infrastructure.• Integrate with other applications such as TMS, EDI (SMS and GXS) ETC…• Establish test plans, unit test conditions and provide user acceptance training. • Create Knowledgebase documents in share point.• Pull data for reports for executive team• Work with development teams to design new system functionalities. • Communicate and follow-up with internal users and customers

• Partnering with supply chain customers and project managers to fully understand operational business needs. • Implemented various 3PL projects, providing strategic business solutions using third party applications such as Manhattan WMOS and Accellos, integrating with TMS systems that track product from manufacturing plant to overseas ports - vessel/voyage - to destination port. Drayage from port to cross-dock/warehouse and outbound trailer transportation to DC or destination/consignee.• Conducted meetings with clients to assess business requirements, identify gap and challenges and define project scope and deliverables. • Created and publish the business requirements, project specifications and functional/technical analysis.• Worked with Project Manager to line up resources to ensure timely deliveries.• Developed test scripts, documented operational process flows and trained users to ensure the customer requirements are being met.• Transitioned completed projects to the application support team, provided level two support on critical and complex issues using SQL queries to provide ad-hoc reports and crystal report/SSRS reporting solution. Also used Linux/Oracle based WMOS to help solve system gaps with Oracle based ad-hoc and oracle report builder solutions. • Processed EDI Flat Files and X12 Files.• Manhattan system configurations: Receiving, shipping, waving, cycle count, inventory, quality control, yard management, and user access/menu. • Developed and maintained knowledgebase share point process documentation that are still utilized by systems analysts. • Project Management – Identify, direct, and troubleshoot software issues (tracking within an issues database and keeping track of solutions through a centralized ticketing and knowledge sharing application). • Backup/Recovery of Windows Servers

• Managed the resolution of technical issues with networking, server issues, security and windows permissions along with operating system configuration settings. • Troubleshooted software applications related to software functionality, application server setup, database management, data analysis.• Operating system configuration of third-party Honda dealership programs.• First level support for data related issues including: Tracking all changes and working with our internal teams to ensure optimal performance.• Utilized call tracking tools to monitor frequently asked questions to generate FAQ sheets for internal and external employees.

• Provided project management services to senior management.• Managed the day-to-day operations of multiple service teams.• Achieved financial results through profitable sales.• Worked in a team environment and lead team projects on a weekly basis.• Utilized competitive analysis weekly reports to pull, gather and document weekly progress to report to upper management.• Worked directly with upper management daily to cover financial strategies, payroll budgeting and expenses.• Demonstrated great accountability while working in a fast-paced environment.• Interviewed and hired new employees.

• Maintained two call centers with technical support via telephone.• Provided feedback and assisted with software development.• Analyzed and documented system software issues to upgrade team in order to provide a better point of sales system.• Worked in a team environment to assist upper management with projects that could not be handled by lower level representatives.• Created FAQ sheets and provided information to customers regarding system outages.• Created power point presentations in order to show Senior level management the progress and issues that arise during the pilot programs. • Researched and ran pilot programs in many markets to provide upper management with the correct system software to use.• Worked with upper management on a weekly basis to follow up with progress.

• Drove the development and implementation of media strategies that resulted in improved efficiency and accelerated sales growth and profitability. • Responsible for the execution of promotional programs. • Developed business marketing and sales plans.• Created and maintained social media profiles for promotional advertising.• Implemented the sponsorship program for maximum media exposure.• Maintained vendor relationships to obtain sponsorship opportunities• Increased brand participation in national and local marketing initiatives, resulting in 35% annual sales increase.• Spearheaded the testing and development of new products based on consumer feedback.