Bill Tran Email and Phone Number

Managed Services Practice - Internal Team Lead- Lead a team of engineers in building and maintaining internal services, including GitLab, Jenkins and Ansible.- Organize Sprint activities and mentor team members, enabling team to meet deliverable goals.- Coordinate with Practice Directors and Project Managers to translate business requirements to technical requirements. In charge of designing and implementing solutions to meet Pandera's business needs.Pipeline Development and Infrastructure as Code- Architect and implement automated processes via Jenkins pipelines and IaC via Terraform modules that helped Pandera Practices provision and configure Google Cloud infrastructure with minimum inputs and input data validation.- Enable Pandera Sales to provision a demo GCP environment coming together with select infrastructure at the build time, using Jenkins pipelines and IaC with Terraform and Terragrunt.- Develop REST API server adopting the FastAPI library and Google Cloud Python library that can be queried to obtain Google Cloud assets and resources information.

Jenkins as a Service (JaaS) and Site Reliability Engineering- Maintained over 200 JaaS instances, including Jenkins, Sonarqube, NFS server, and PostgreSQL on Google Kubernetes Engine (GKE) and on-premise.- Enabled internal application teams to become proficient and self-sufficient in building and maintaining their infrastructure and applications, which included shared service developments, management, upgrades, and onboarding applications to a CI/CD pipeline.- Provided technical support and enabled new integrations via Office Hours and Jira Service Desk requests with 100% customer satisfaction.- Wrote documentations and Dataflow diagrams to assist application developers and internal teams to understand the processes, logistics, and self-troubleshoot technical issues.- Implemented a variety of monitoring and alerting systems, dashboards and visualizations with Google Cloud Operations Suite, Grafana, Prometheus and Data Studio, which resulted in significant reduction in response time to service disruption and provided customers with visibility in application and infrastructure metrics.Jenkins Pipeline Development and Infrastructure as Code- Developed and maintained helm chart to automatically deploy and upgrade Jenkins, Sonarqube and other services in GKE.- Designed and developed Jenkins pipelines to automate repetitive tasks, resulting in increased productivity and proficiency.- Developed front-end and back-end for certified pipelines to provide internal customers with ability to create resources in Cloud services with best practices using Terraform modules.- Participated in a community-driven Code Share for IaC. Active maintainer of the Equifax GCE & MIG terraform modulesSecurity- Speeded up the SSL certificate request and renewal process via automation with Sectigo Certificate Manager APIs.- Set up SAML/SSO configurations for Jenkins and Sonarqube with Ping Federate and Okta

Developed "IntelliTurk" Web Application integrating with Amazon Mechanical Turk (AMT) to collect answers from AMT's Workers for a research that examines intelligibility of child speech.

- Created and managed website which expanded the reach of the company- Performed computer repair and IT support for the office- Designed company brochure, products brochure, and annual greeting cards- Created and managed social media pages on YouTube, Facebook, LinkedIn, and Google+ which grew the company’s customer base- Created and managed Vietnamese subtitles for product videos on YouTube