Binh Ly Email & Phone Number

Willow Park, Texas, US

• 70% Email Support.
• 20% Phone Support
• 10% Desktop Support
• Onboard/Offboard New Hires and Terminations.
• Reset or Reimage systems to get them to be ready to deploy state.
• Setup users in Ring Central.

Henderson, Nevada, US

• Perform on-site servicing, repair, and/or installation of hardware and software throughout the assigned region
• Assist customers to diagnose problems and provide resolutions for technical and service issues including end-user local-area network access problems, e-mail, internet, and network or local printer problems.
• Diagnose and resolve desktop and laptop hardware issues.
• Under minimal supervision, install new IT and related equipment for new offices.
• Help coordinate timely support and repair on various IT equipment covered by third-party vendor maintenance agreements.
• Manage help tickets assigned, ensuring maximum issue resolution in minimum time with the end-user the main focus.

Henderson, Nevada, US

Westlake Village, California, US

• Support client websites, and PennyMac web-based services through telephone, e-mail and chat Help monitor systems
• Troubleshoot issues and feedback by existing Users and/or development teams.
• Ensure PennyMac systems are operating for end users on daily basis.
• Interact with external and internal customers to provide a high level of customer satisfaction and support.
• Manage New and Existing user account set-up.
• Utilize ticketing system to prioritize critical issues and manage workload queue.

Irving, TX, US

" Assist with troubleshooting issues requiring technical support" Help monitor systems" Help to document, track, and monitor all issues and projects" Help with upgrading all networks and computer equipment as well as various applications." Install and configure software applications" Install and configure workstations based on company needs and.

Falls Church, Virginia, US

• Answer customer phone calls, assist callers with a variety of issues over the phone, including software and hardware troubleshooting
• Provide technical support of GTL products for customers, business partners, and internal employees
• Accurately document & record technical support calls and events (Call receipt documentation entry, tracking,follow-up, escalations and reporting) in ticket and tracking software applications
• Open/Work problem issues and proactive tickets as escalated from other team members. Escalate those issues that cannot be resolved using current knowledge to the next level
• Communicate with the customers and give them a comfort level that their issue is being properly addressed
• Lead in technical aspects of installation and upgrade projects for new and existing customers, working with both on-site technicians, customers, partners and end-user customer personnel

Fort Mill, SC, US

• Remote in Users Desktop to troubleshoot using Log Me In Rescue and Remote Desktop.
• Record all work done and log into Service Now.
• Troubleshoot Technical Issues.
• Provide Members and Staff of Weight Watchers Resolution. ‘
• Troubleshoot Dymo 400/450 models.
• Troubleshoot HP Printers.

Overland Park, KS, US

• Active Directory (adding, unlocking, password reset user accounts)
• Image and Reimaging student and faculty laptops
• Maintain Inventory and operational productivity
• Remote Desktop Troubleshooting
• Software Troubleshooting
• Asset Management

New York, NY, US

• Active Directory ( adding, unlocking, password reset user accounts ).
• Setup and Troubleshoot Blackberry and Treo’s for e-mail.
• MS Outlook E-Mail Support ( Repair PST files ).
• Remote Desktop Troubleshooting.
• Software Troubleshooting.
• Password Reset.

Network System Administrator, It

Education record