Binh Ly Email & Phone Number

Arlington, Tx, Us

Willow Park, Texas, Us

• 70% Email Support.• 20% Phone Support• 10% Desktop Support• Onboard/Offboard New Hires and Terminations.• Reset or Reimage systems to get them to be ready to deploy state.• Setup users in Ring Central.• Work with Dell Support for company asset repairs.• Grant user license.• Grant/Remove user Distribution list.• Setup stations.• Travel to different locations 1 day out of the week.• Setup stations.• Active Directory – Adding new member groups or modifying.• Other duties as assigned by management.

Henderson, Nevada, Us

• Perform on-site servicing, repair, and/or installation of hardware and software throughout the assigned region• Assist customers to diagnose problems and provide resolutions for technical and service issues including end-user local-area network access problems, e-mail, internet, and network or local printer problems.• Diagnose and resolve desktop and laptop hardware issues.• Under minimal supervision, install new IT and related equipment for new offices.• Help coordinate timely support and repair on various IT equipment covered by third-party vendor maintenance agreements.• Manage help tickets assigned, ensuring maximum issue resolution in minimum time with the end-user the main focus.• Perform multiple, technical tasks with a need to routinely upgrade skills to meet changing job conditions.• Other duties as assigned by management.

Henderson, Nevada, Us

Westlake Village, California, Us

• Support client websites, and PennyMac web-based services through telephone, e-mail and chat Help monitor systems• Troubleshoot issues and feedback by existing Users and/or development teams.• Ensure PennyMac systems are operating for end users on daily basis.• Interact with external and internal customers to provide a high level of customer satisfaction and support.• Manage New and Existing user account set-up.• Utilize ticketing system to prioritize critical issues and manage workload queue.• Perform various web content management duties.• Provide Training to New Users and maintain Training Materials.• Assist with Feature Updates to Existing Users.• Support Report Development/Testing.• Support Deployment of New Reports from Staging to Production environments.• Demonstrates behaviors which are aligned with the organization’s desired culture and values.• Keep up to date with monthly Compliance.• Utilize Zoom to remote and work with Brokers to troubleshoot issues.

Irving, Tx, Us

" Assist with troubleshooting issues requiring technical support" Help monitor systems" Help to document, track, and monitor all issues and projects" Help with upgrading all networks and computer equipment as well as various applications." Install and configure software applications" Install and configure workstations based on company needs and requirements." Perform other duties or special projects as requested related to area of responsibility." Assist with system moves, adds and changes as well as troubleshooting." Assist in tracking and maintaining IT Assets.

Falls Church, Virginia, Us

• Answer customer phone calls, assist callers with a variety of issues over the phone, including software and hardware troubleshooting• Provide technical support of GTL products for customers, business partners, and internal employees• Accurately document & record technical support calls and events (Call receipt documentation entry, tracking,follow-up, escalations and reporting) in ticket and tracking software applications• Open/Work problem issues and proactive tickets as escalated from other team members. Escalate those issues that cannot be resolved using current knowledge to the next level• Communicate with the customers and give them a comfort level that their issue is being properly addressed• Lead in technical aspects of installation and upgrade projects for new and existing customers, working with both on-site technicians, customers, partners and end-user customer personnel• Test/setup/troubleshoot of client software installations, test platforms, and equipment• Will be required to provide on-call support as needed to provide 24/7 coverage of systems• Plan, install, and support software upgrades on customer servers and networks• Other duties as assigned such as inmate request handling, data entry, etc.

Fort Mill, Sc, Us

• Remote in Users Desktop to troubleshoot using Log Me In Rescue and Remote Desktop.• Record all work done and log into Service Now.• Troubleshoot Technical Issues.• Provide Members and Staff of Weight Watchers Resolution. ‘• Troubleshoot Dymo 400/450 models.• Troubleshoot HP Printers.• Install/Reinstall/Troubleshoot Weight Watchers APP’s on Android/iPad (Meg)

Overland Park, Ks, Us

• Active Directory (adding, unlocking, password reset user accounts)• Image and Reimaging student and faculty laptops• Maintain Inventory and operational productivity• Remote Desktop Troubleshooting• Software Troubleshooting• Asset Management• Strategically requesting repairs and replacements before necessary on hand supplies are exhausted.• Analyze laptop issues and document all work with company track systems.• Laptop break/fix hardware.• Quality assurance on all unites repaired before handing them to the Client.• Secretarial and Clerical Work.• Maintain Toshiba License.• Keep up with new upcoming laptop blueprints to make sure product is repaired on time and a timely manner.

New York, Ny, Us

• Active Directory ( adding, unlocking, password reset user accounts ).• Setup and Troubleshoot Blackberry and Treo’s for e-mail.• MS Outlook E-Mail Support ( Repair PST files ).• Remote Desktop Troubleshooting.• Software Troubleshooting.• Password Reset.• Provide remote phone support to internal or remote users.• Averaging 30-40 calls per day.• Troubleshoot and resolve network printer issues.• Experienced in multiple technologies or environments in providing technical assistance to computer system users via telephone or remote location. • Troubleshoot and resolve connectivity issues• Troubleshoot Internet Explorer related issues.

Network System Administrator, It

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