Bini Dash Email and Phone Number

Developed and implemented new operating procedures to improve branch efficiency.Managed daily branch operations including customer service, sales, teller transactions, and loan processing.Monitored compliance with banking regulations and internal policies and procedures.Resolved customer complaints promptly and professionally.Responsible for adhering and implementing processes in the branch operations as per bank's standard laid down processes.Ensuring all processes are followed during course of branch activities.Periodic audit of branch operations and physical verification of cash stocks and inventoriesParticipating and planning in process improvisation for decongestion and easy operationsPlayed crucial role in changing or removing redundant processes which are no longer required in day to day banking like zero voucher use for depositing cheque.Performed cross audit in peripheral branches for process checks and physical verification.

Delivered CTS training to concerned employees of Western Odisha.CASA, LI, GI, CC, DeMat, Forex, MFContributed maximum KYC required to achieve the branch target.Participated and took the responsibility to explain the IAD queries in the given time frame.Have hold the position operation head during deputations.Lead the team in absence of Operation Head.Year on Year achievement of KRA.

Facilitating complete branch operation with key focus on bottom line profitability by ensuring optimal utilization of available resources.Resolving the customer banking related queries, non cash and cash transaction all type of front desk operation including cash, clearing department and Forex.Experience as both MAKER and CHECKER of all type of transaction in general Banking Operation.Ensuring a customer focused approach for quick resolution of queries & complaints at branch.Supporting the team to complete Branch audit and compliance on time.