Binil John Email & Phone Number

Madrid, Community Of Madrid, Spain

Madrid, Community Of Madrid, Spain

● Led a transformation ERP project at Iberia Airlines – Engine Maintenance shop located in Spain.● Key activities preformed are:- Requirements gathering, AS IS process study. TO BE process and Solution Definitions- Gap identification and prioritization- Epics, User Story and Acceptance Criteria definitions. - Agile development and continuous feedback loop closure- Influenced by IBM, started Agile Project Management reporting using JIRA tool, resulting in 20% faster project delivery and 15% increase in team productivity.- Regression Testing and data readiness responsibility for business stakeholders to validate the production readiness of 105 newly developed functionalities.- Translate customer use cases to Test scenarios and Test cases ensuring that Acceptance Criteria are fulfilled. - Influence and guide testing team members in Quality Assurance departments and functional leads in Product Delivery team (8-10 member team located in India)- Continuous tracking of test execution progress and defects with JIRA tools - Active communication and collaboration initiatives with cross-functional and scrum teams to mitigate dependencies, leading to a 25% increase in project efficiency and a 10% decrease in release defects.- Data migration activities such as template definition and data extraction from SAP system.- Conduct customer programs such as User Champion training and User Acceptance Testing for Engineering, Production and Supply chain Kitting cells (40 end users in Training class room)

Zurich, Switzerland

● Led the training and professional growth of COE team members by:- Delivered customized mentorship.- Influenced to facilitate a thorough understanding of solution definitions and process mapping.- Implementation processes for varied ERP projects on an international level.● Project initiation of Iberia Maintenance Spain.● Pre-Sales demos for potential prospects in Switzerland.● 3 key projects managed during the period:- Life Flight Network, Gulf Helicopters, Patria Helicopters- MAG Engine systems, Ingenieria Semasa- Green Africa

Chennai, Tamil Nadu, India

● Acted as the Single Point of Contact (SPOC) for strategic customers in the Americas, APAC, and Middle East regions with on-site visits.● Oversighted functional clarifications and ensuring efficient support for quicker issue resolution and improved customer satisfaction. ● Managed escalations for 7 strategic customers globally (such as Republic Air Holdings, Panasonic Aviation Corporation, Gulf Helicopters, Aero Norway, Ingenieria Semasa, MAG Engine Systems, Patria Helicopters)● Conducted root cause analysis for recurring issues, and delivered comprehensive support status reports on a daily, weekly, or biweekly basis, ● Optimizing customer support processes and enhancing overall service quality (SLA).● Made swift decision-making processes, and providing functional clarifications to technical teams, resulting in a 25% reduction in issue resolution time and a 15% increase in customer satisfaction ratings.

Chennai Area, India

● Orchestrated the translation of business requirements into software development language for Agile projects, resulting in enhanced operational efficiency.● Deep knowledge in Software development Life Cycle● Collaborated with Product owners, cross-functional scrum teams to streamline processes and enhance system functionalities for following projects.- Panasonic Aviation Corporation- Aero Norway- Able Engineering

Chennai Area, India

Post graduation academic project on Material requirements planning in aviation.

Trivandrum, Kerala, India

Graduation project on Scram jet propulsion system

Master Of Engineering (Meng), Industrial Engineering, 8.30

Bachelor Of Engineering (Beng), Aeronautical/Aerospace Engineering Technology/Technician, 8.35

Activities and Societies: Society of Aeronautical engineeering

Master'S Diploma In Aircraft Design