● Led a transformation ERP project at Iberia Airlines – Engine Maintenance shop located in Spain.● Key activities preformed are:- Requirements gathering, AS IS process study. TO BE process and Solution Definitions- Gap identification and prioritization- Epics, User Story and Acceptance Criteria definitions. - Agile development and continuous feedback loop closure- Influenced by IBM, started Agile Project Management reporting using JIRA tool, resulting in 20% faster project delivery and 15% increase in team productivity.- Regression Testing and data readiness responsibility for business stakeholders to validate the production readiness of 105 newly developed functionalities.- Translate customer use cases to Test scenarios and Test cases ensuring that Acceptance Criteria are fulfilled. - Influence and guide testing team members in Quality Assurance departments and functional leads in Product Delivery team (8-10 member team located in India)- Continuous tracking of test execution progress and defects with JIRA tools - Active communication and collaboration initiatives with cross-functional and scrum teams to mitigate dependencies, leading to a 25% increase in project efficiency and a 10% decrease in release defects.- Data migration activities such as template definition and data extraction from SAP system.- Conduct customer programs such as User Champion training and User Acceptance Testing for Engineering, Production and Supply chain Kitting cells (40 end users in Training class room)

● Led the training and professional growth of COE team members by:- Delivered customized mentorship.- Influenced to facilitate a thorough understanding of solution definitions and process mapping.- Implementation processes for varied ERP projects on an international level.● Project initiation of Iberia Maintenance Spain.● Pre-Sales demos for potential prospects in Switzerland.● 3 key projects managed during the period:- Life Flight Network, Gulf Helicopters, Patria Helicopters- MAG Engine systems, Ingenieria Semasa- Green Africa

● Acted as the Single Point of Contact (SPOC) for strategic customers in the Americas, APAC, and Middle East regions with on-site visits.● Oversighted functional clarifications and ensuring efficient support for quicker issue resolution and improved customer satisfaction. ● Managed escalations for 7 strategic customers globally (such as Republic Air Holdings, Panasonic Aviation Corporation, Gulf Helicopters, Aero Norway, Ingenieria Semasa, MAG Engine Systems, Patria Helicopters)● Conducted root cause analysis for recurring issues, and delivered comprehensive support status reports on a daily, weekly, or biweekly basis, ● Optimizing customer support processes and enhancing overall service quality (SLA).● Made swift decision-making processes, and providing functional clarifications to technical teams, resulting in a 25% reduction in issue resolution time and a 15% increase in customer satisfaction ratings.

● Orchestrated the translation of business requirements into software development language for Agile projects, resulting in enhanced operational efficiency.● Deep knowledge in Software development Life Cycle● Collaborated with Product owners, cross-functional scrum teams to streamline processes and enhance system functionalities for following projects.- Panasonic Aviation Corporation- Aero Norway- Able Engineering

Post graduation academic project on Material requirements planning in aviation.

Graduation project on Scram jet propulsion system