Binil Ks Email & Phone Number

Doha, Qatar

Doha, Qatar

Street No 15, Industrial Area, Doha, Qatar

• Offered expert guidance and support to customers on automotive service needs.
• Secured timely and accurate communication with customers regarding recommended repairs and updates onvehicle status.
• Addressed and resolved customer concerns or complaints promptly to maintain high levels of satisfaction.
• Executed post-service follow-ups to gather feedback and ensure customer satisfaction
• Coordinated seamlessly with service team members to guarantee clear communication and a smooth serviceexperience for customers.
• Identified opportunities to recommend additional services or maintenance packages based on customer needs.

Doha, Qatar

• Oversee the Auto care operations includes Lube change, Tyre & Repair services and Car wash service.
• Prepare and present reports to higher management regarding department performance,goals and challenges.
• Supervised and lead the team,providing guidance, motivation and support to ensure a high level of performance and customer satisfaction.
• Supervise and lead a team of technicians and car washer and helpers.
• Enforce safety protocols and ensure the facility complies with safety and environmental regulations.
• Provide technical guidance and expertise to technicians,troubleshooting complex issues when needed.

Palai, Kerala, India

• Assist service manager for development of comprehensive annual budget preparation
• Budget monitoring by tracking actual expenses against budgeted figures, identifying and addressing budget overages and implementing cost saving measures
• Implementing cost reduction initiative to reduce operational expenses without compromising service quality,
• Conducting details variance analysis to pinpoint discrepancies between budgeted and actual expenditure
• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring overall customer satisfaction
• Collaborate with service advisors to ensure accurate service estimates, quotes, and timely completion of customer repairs or maintenance.

Kozhenchery, Kerala, India

• Over all management of service stations. Ensuring customer service as per manufacturer standards, preparing financial Budget,Communication with higher management and dealer principals
• Managed daily workflow, ensuring efficient allocation of resources, appropriate staffing levels, and timely resolution of customer inquiries to meet service level objectives.
• Monitored and evaluated team members' performance, providing constructive feedback, conducting performance reviews, and implementing improvement plans as needed.
• Collaborated with cross-functional teams to identify process inefficiencies and implemented improvements to enhance the overall effectiveness of the customer service department.

Doha, Qatar

• Greeting and assisting customers,understanding their vehicle repair needs and providing excellent customer service.
• Inspecting damaged vehicles,assessing the extent of damage,and preparing estimates for repair costs.
• Communicating repair estimates,time lines and necessary procedures to customers, addressing their questions and concerns.
• Assisting customers with insurance claims, including documenting damage,communicating with insurance companies and facilitating the claim process.
• Ordering necessary replacement parts,ensuring timely delivery and managing inventory.
• Monitoring and inspection of repair work to ensure it meets quality standards and safety regulations.

Kottayam, Kerala, India

• Customer interaction: Greet and assist customers with a friendly and professional demeanor.
• Listen to customer concerns and document vehicle issues accurately
• Providing clear explanations of service recommendations and cost estimate.
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Provide regular updates on repair progress and any additional work needed.
• Promote service specials, warranties and other service related products.