Binish Balan

Binish Balan Email and Phone Number

Head Account Servicing, Customer Deliverables, Customer Communications and Centralised Mailing Room @ Equitas Small Finance Bank
Binish Balan's Location
Chennai, Tamil Nadu, India, India
Binish Balan's Contact Details

Binish Balan personal email

n/a
About Binish Balan

Experienced Group Project Manager with a demonstrated history of working in the banking industry. Skilled in Management Information Systems (MIS), Financial Analysis, Finance, Retail Banking, and Customer Service. Strong arts and design professional graduated from Calicut University.

Binish Balan's Current Company Details
Equitas Small Finance Bank

Equitas Small Finance Bank

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Head Account Servicing, Customer Deliverables, Customer Communications and Centralised Mailing Room
Website:
equitasbank.com
Employees:
4135
Binish Balan Work Experience Details
  • Equitas Small Finance Bank
    Deputy Vice President
    Equitas Small Finance Bank Apr 2024 - Present
    Chennai, Tamil Nadu, India
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  • Equitas Small Finance Bank
    Assistant Vice President Ii
    Equitas Small Finance Bank May 2021 - Mar 2024
    Chennai, Tamil Nadu, India
    • Formulating SOPs, KPIs/KPAs for smooth business operations; determine areas of improvement by analyzing the reports and trends through KPIs and planning for the continuous process improvement• Centralized operation of handling PAN India Account Servicing, Deliverables and Customer communications related activities• Managing end to end activities of mailing room, all inward and outward dispatch and tracking of the consignment including inter branch consignments• Vendor Management, Production forecasting and Cost planning. Automation of manual and non-value adding activities• Co-ordination with internal and external stake holder on process and system related improvements and enhancements• Executing Risk Control Self-Assessment (RCSA), performing Root Cause Analysis (RCA) to ascertain control failure mode & fixes, performing process reviews to ascertain gaps and formulated control to mitigate the risk environment• Managing escalation from the clients to resolve their concerns and address queries (customer advocacy) from other departments for ensuring a high-quality customer experience while adhering to the SLAs and work process• Conducting internal process walkthrough & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines
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  • Icici Bank
    Project Manager, Currency Management (Manager Ii)
    Icici Bank Apr 2019 - May 2021
    Mumbai, Maharashtra, India
    Identification and development of automation and digitization ofICMC related processesTechnology Innovation, project design, analyzing and developmentRobotic technology development and implementation across processFeasibility checking and process flow design of existing process for roboticimplementationFeasibility testing, cost analysis and time & motion study of the newlydeveloped solutionTraining, user manual and SOP design for the newly developed solutionVendor management with reference to development of new solution andset up the UAT environmentPreparation and submission of external events nominations andpreparation of presentation with AV’s for the shortlisted events.
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  • Icici Bank
    Manager - Band I & Project Manager, Operations Group North Zone
    Icici Bank Apr 2016 - Mar 2019
    New Delhi Area, India
    Identification and development of automation and digitization of RPC &ICMC related processesTechnology Innovation, project design, analyzing and developmentRobotic technology development and implementation across processFeasibility checking and process flow design of existing process for roboticimplementationFeasibility testing, cost analysis and time & motion study of the newlydeveloped solutionTraining, user manual and SOP design for the newly developed solutionVendor management with reference to development of new solution andset up the UAT environmentPreparation and submission of external events nominations andpreparation of presentation with AV’s for the shortlisted events.
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  • Icici Bank
    Zonal Audit And Compliance Manager
    Icici Bank Apr 2012 - Mar 2016
    New Delhi Area, India
    Conducting timely surprise audit for Delhi region RPCs, ICMCs and AssetShops and ensuring timely compliance of the non-complied itemsConducting special theme audit and process walk through for identifyinggrey areas of the process and re-alignment of the processPreparation and submission of monthly zonal compliance certificate &quarterly regulatory and legal disclosure for North Zone RPC, ICMC andAsset ShopCoordination with IAD and CCA Auditors and tracking of all the pendingcompliances raised by CCA and IAD and ensuring closure on timePreparation of daily, weekly, monthly MIS and arrangement of timely Zonal reviews and ensuring the closure of the actionable discussed in the reviewIdentification and implementation of the North Zone project with reference to digitization, automation and roboticsCritical evaluation of existing processes of RPC & ICMCIdentifying areas of improvement in terms of TAT reduction, customer service improvement and cost optimizationMaster trainer for Finacle 10x Migration
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  • Icici Bank
    Unit Manager Outward Clearing
    Icici Bank Oct 2011 - Mar 2012
    New Delhi Area, India
    Monitoring outward Clearing presentation and monitoring of repair-queue (NSTP) ChequesEnsure EDD for all the cheques presented and transaction monitoringMarking of Rejection received from RBI with actual rejection reasonTimely closure of all outward clearing Zones.Tallying of Finacle entry with CTS ReportCalling up customer for curing minor discrepancies
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  • Icici Bank
    Unit Manager Account Opening (Wealth & Privilege Banking)
    Icici Bank Apr 2011 - Sep 2011
    New Delhi Area, India
    Priority Account Servicing of all existing Privilege and Wealth customerEnsuring Compliance of Concurrent Audit (CCA) and Internal Audit (IAD) observation.Ensuring Anti Money Laundering checks and Fraud Prevention for Trading and Saving Accounts.Ensuring processing of All Account Servicing requests received through FCRM with in TAT.
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  • Icici Bank
    Team Member Unit Manager Account Opening (Saving And Web Trade)
    Icici Bank Nov 2007 - Mar 2011
    New Delhi Area, India
    Ensuring Compliance of Concurrent Audit (CCA) and Internal Audit (IAD) observation.Co-coordinating with Channel/Centre sales teams and Regional Operational team for any type of issues related to KYC, NSDL etc & other processes.Ensuring Anti Money Laundering checks and Fraud Prevention for Web Trade and Saving Accounts.Ensuring strict adherence of prescribed guidelines (KYC & AML) and circulars within the team.Securitization of account opening form as per norms provide in KYC circular.Manual Account Opening, Account Modification, Account closure, uploading of clearing transaction file of KYC / Account Opening Fee cheques.Vendor Management for Scanning activity (NSDL Project Scanning of entire Account opening form with agreements)
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  • Muthoot Finance
    Accounts Assistant And Branch In-Charge
    Muthoot Finance Mar 2005 - Aug 2007
    Punjab Region
    ** Accounts Assistant and Branch In-Charge (Panipat &Karnal)Dealing with customers and ensuring branch functioning smoothly andresponsible for all administrative activitiesPlanning of marketing activities like Enhancement in brand image,Capturing good business by doing economical marketing activities whichshould be very effective.Looking after the sale of Company’s various Products like Gold Loan(Primary Product) Money Transfer, Life Insurance, and Gold Bonds andresponsible for monitoring recovery part, which includes recovery ofLoans.Dealing with bank and maintenance of Minimum cash balance as per dailytransaction.Preparation of all accounting related works like Voucher entry, ledgerposting, Payroll Preparation, TDS, Bank Reconciliation Statements,monthly reports etc. Also acting as a Teller and vault custodian.

Binish Balan Skills

Banking Mis Retail Banking Credit Finance Financial Analysis Customer Service Management Information Systems

Binish Balan Education Details

  • Calicut University
    Calicut University
    Business/Commerce, General
  • Caicut University
    Caicut University
    Bachelor Of Commerce (B.Com.)
  • Kerala State Public Examination Board
    Kerala State Public Examination Board
    Secondary

Frequently Asked Questions about Binish Balan

What company does Binish Balan work for?

Binish Balan works for Equitas Small Finance Bank

What is Binish Balan's role at the current company?

Binish Balan's current role is Head Account Servicing, Customer Deliverables, Customer Communications and Centralised Mailing Room.

What is Binish Balan's email address?

Binish Balan's email address is bi****@****o.co.in

What schools did Binish Balan attend?

Binish Balan attended Calicut University, Caicut University, Kerala State Public Examination Board.

What skills is Binish Balan known for?

Binish Balan has skills like Banking, Mis, Retail Banking, Credit, Finance, Financial Analysis, Customer Service, Management Information Systems.

Who are Binish Balan's colleagues?

Binish Balan's colleagues are Elavarasan Mohan, Sudarshan Singh, A Balamurugan, Jennifer Alexander, Jagdish Singh, Anand Mane, Natarajan A N C.

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