Binish Balan Email & Phone Number

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

• Formulating SOPs, KPIs/KPAs for smooth business operations; determine areas of improvement by analyzing the reports and trends through KPIs and planning for the continuous process improvement• Centralized operation of handling PAN India Account Servicing, Deliverables and Customer communications related activities• Managing end to end activities of mailing room, all inward and outward dispatch and tracking of the consignment including inter branch consignments• Vendor Management, Production forecasting and Cost planning. Automation of manual and non-value adding activities• Co-ordination with internal and external stake holder on process and system related improvements and enhancements• Executing Risk Control Self-Assessment (RCSA), performing Root Cause Analysis (RCA) to ascertain control failure mode & fixes, performing process reviews to ascertain gaps and formulated control to mitigate the risk environment• Managing escalation from the clients to resolve their concerns and address queries (customer advocacy) from other departments for ensuring a high-quality customer experience while adhering to the SLAs and work process• Conducting internal process walkthrough & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines

Mumbai, Maharashtra, India

Identification and development of automation and digitization ofICMC related processesTechnology Innovation, project design, analyzing and developmentRobotic technology development and implementation across processFeasibility checking and process flow design of existing process for roboticimplementationFeasibility testing, cost analysis and time & motion study of the newlydeveloped solutionTraining, user manual and SOP design for the newly developed solutionVendor management with reference to development of new solution andset up the UAT environmentPreparation and submission of external events nominations andpreparation of presentation with AV’s for the shortlisted events.

New Delhi Area, India

Identification and development of automation and digitization of RPC &ICMC related processesTechnology Innovation, project design, analyzing and developmentRobotic technology development and implementation across processFeasibility checking and process flow design of existing process for roboticimplementationFeasibility testing, cost analysis and time & motion study of the newlydeveloped solutionTraining, user manual and SOP design for the newly developed solutionVendor management with reference to development of new solution andset up the UAT environmentPreparation and submission of external events nominations andpreparation of presentation with AV’s for the shortlisted events.

New Delhi Area, India

Conducting timely surprise audit for Delhi region RPCs, ICMCs and AssetShops and ensuring timely compliance of the non-complied itemsConducting special theme audit and process walk through for identifyinggrey areas of the process and re-alignment of the processPreparation and submission of monthly zonal compliance certificate &quarterly regulatory and legal disclosure for North Zone RPC, ICMC andAsset ShopCoordination with IAD and CCA Auditors and tracking of all the pendingcompliances raised by CCA and IAD and ensuring closure on timePreparation of daily, weekly, monthly MIS and arrangement of timely Zonal reviews and ensuring the closure of the actionable discussed in the reviewIdentification and implementation of the North Zone project with reference to digitization, automation and roboticsCritical evaluation of existing processes of RPC & ICMCIdentifying areas of improvement in terms of TAT reduction, customer service improvement and cost optimizationMaster trainer for Finacle 10x Migration

New Delhi Area, India

Monitoring outward Clearing presentation and monitoring of repair-queue (NSTP) ChequesEnsure EDD for all the cheques presented and transaction monitoringMarking of Rejection received from RBI with actual rejection reasonTimely closure of all outward clearing Zones.Tallying of Finacle entry with CTS ReportCalling up customer for curing minor discrepancies

New Delhi Area, India

Priority Account Servicing of all existing Privilege and Wealth customerEnsuring Compliance of Concurrent Audit (CCA) and Internal Audit (IAD) observation.Ensuring Anti Money Laundering checks and Fraud Prevention for Trading and Saving Accounts.Ensuring processing of All Account Servicing requests received through FCRM with in TAT.

New Delhi Area, India

Ensuring Compliance of Concurrent Audit (CCA) and Internal Audit (IAD) observation.Co-coordinating with Channel/Centre sales teams and Regional Operational team for any type of issues related to KYC, NSDL etc & other processes.Ensuring Anti Money Laundering checks and Fraud Prevention for Web Trade and Saving Accounts.Ensuring strict adherence of prescribed guidelines (KYC & AML) and circulars within the team.Securitization of account opening form as per norms provide in KYC circular.Manual Account Opening, Account Modification, Account closure, uploading of clearing transaction file of KYC / Account Opening Fee cheques.Vendor Management for Scanning activity (NSDL Project Scanning of entire Account opening form with agreements)

Punjab Region

** Accounts Assistant and Branch In-Charge (Panipat &Karnal)Dealing with customers and ensuring branch functioning smoothly andresponsible for all administrative activitiesPlanning of marketing activities like Enhancement in brand image,Capturing good business by doing economical marketing activities whichshould be very effective.Looking after the sale of Company’s various Products like Gold Loan(Primary Product) Money Transfer, Life Insurance, and Gold Bonds andresponsible for monitoring recovery part, which includes recovery ofLoans.Dealing with bank and maintenance of Minimum cash balance as per dailytransaction.Preparation of all accounting related works like Voucher entry, ledgerposting, Payroll Preparation, TDS, Bank Reconciliation Statements,monthly reports etc. Also acting as a Teller and vault custodian.

Pre-Degree (+2), Business/Commerce, General

Bachelor Of Commerce (B.Com.)

Secondary