Moved on to full time Education Key Responsibilities: • Document Management: Using Emis Web filing all documents which also included E-consults, 111 and OOH report. Emails: For the practice on average, we would get 90+ emails a day.• Admin Support: I have a team of 4 admin staff who I would support with training on queries for coding or scanning. • Post: I would also be managing all incoming post making sure there is no duplication in work. Prior to me joining this department this was a 2 persons job but as I had managed the role so effectively, they didn’t require a 2nd person. • HR Support: Supporting the Practice Manager with getting all HR records on their HR Online Platform. I suggested this to provide efficiency. • Supporting the Secretary with workload Updating Child Protection Register which I had created for the practice to keep track of incoming S17 & S47

CQC Compliance Manager:Key Responsibilities:Completing all CQC related work within the timeframe of 2 weeks.• Updating all policies needed for the Surgery using CQRS,• Creating Audits, HR work that had to be done in such a small timeframe. • Making sure all Safeguarding adults and children’s register were up to date.• MDT Meetings, clinical meetings, Practice Meetings• Business continuity plan• Legionella Log Practice Manager:Key Responsibilities:• HR Lead: Updating the PCN /local staff on Breathehr, explaining how the system is used creating Guidelines and persona files so holiday requests to be completed. • Recruitment: Successfully recruited for two receptionists.• Changes Made: I had updated the website, telephone system, appointment system. To reduce call volumes.• IT Changes: In my present we have changed the whole surgeries PC’s as we had not the update version. We also moved onto a system called T-Quest online platform. • Rota was created to run smoother transactions in shift patterns. This was made available online for easy access. • Restore Management – Organizing an offsite Archive system for all patient Lloyd George Files • Finance: Banking incoming cash received from private admin work by GP Partners, Working out the business costs of Locum, inexperienced staff recruits. The money received by practice list, QOF QCRS submissions made online platform.• QOF: Run reports on Emis web, making all clinical staff are using the correct templates, Reporting, created list for staff to do call outs. • Payroll: cutoff date given to staff, all over time included on Teams net.

1 year fixed contractKey Responsibilities: • CQC Preparations – Creating legionella’s (Bison Assist, ADT Alarms)• QOF Searches – (Palliative Care, Smears, Adult and Child Safeguarding)• Research Lead /Adult Safeguarding Admin Lead /Relias Training Lead • Chairing all Clinical Meetings – (MDT, Pharmacist, Nurses, Reception)• Complaint Handling (acknowledgment letters, response Letters, verbal complaints)• Logs of Significant Events (Outcomes, investigation)• HR Lead creating HR Files for all staff members, successfully recruiting four new receptionist whist in this position. And updating existing HR Platform. Which included DBS requests. • Finance - CCG Claims / CQRS Claims/ PPA Claims/ Toolkit Submissions

Key Responsibilities: • Supporting Locality Manager with upcoming CQC inspection• Creating Reports using Excel for upcoming CQC Inspection• Replying to patients’ complaints • Sending out warning letters for zero tolerance abuse. • Approving holidays for reception team using the online Breathehr system.• Supporting HR and making sure colleagues and new colleague’s personnel file is up to date. • Completing teams’ appraisals • Completing a 1-1 return to work interview for colleagues who have been away due to sickness.• Attending management, senior colleagues’ meetings, and brining ideas on the table. • Supporting colleagues by allocating time on the Rota for some personal development.• Supporting the front house, when short of staff or when dealing with difficult patient.