- Develop and maintain comprehensive technical documentation for all projects, including user manuals, system specs, and API docs.- Establish documentation standards and implement version control systems to ensure consistency and accuracy across the organization.- Lead design planning for software projects, creating required technical diagrams, wireframes, and prototypes.- Collaborate with UX/UI teams for intuitive designs and conducted reviews to incorporate stakeholder feedback.- Develop thorough business plans for new initiatives, including market research, competitive analysis, financial projections, and ROI models.- Present business strategies to executive leadership and key stakeholders for alignment and approval.- Monitor performance through defined metrics to measure the success of marketing efforts.- Manage project lifecycles from initiation to closure, ensuring all projects were documented and adhered to best practices.- Oversee budgets, timelines, and resources to ensure on-time, within-budget project delivery.- Simplify complex technical concepts for diverse audiences, presenting design, business, and marketing strategies to stakeholders.- Facilitate workshops and meetings to gather insights and feedback, ensuring project alignment.- Provide training on documentation tools and methodologies, driving team consistency and efficiency.

1. Help Xuno to have unrivalled operational efficiency, innovative technology/automated processes,and outstanding clients.2. Help drive the integration of project management principles into daily operations, ensuringalignment with strategic goals and enhancing cross-functional collaboration within the organization with the adoption of Agile methodologies to enhance project execution, delivery speed, and adaptability within the dynamic environment.3. Ensure the company adheres to all relevant financial regulations and compliances, especially in the cross-border payment space. This includes staying updated on changing regulations and implementing necessary changes.4. Assist in creating, standardizing, and managing the operations department's budgets to provide cost-effective solutions while upholding service quality.5. Assist and uphold the process establishing procedures for uniformly managing the cash flow, liquidity, and account reconciliations for payment and remittance services and more.6. Implement a culture of continuous improvement within the operations department. Encourage feedback from team members (other departments) and clients/customers/users to refine processes and services for better delivery and operation.7. Lead and assist in creating and maintaining documentation for operational processes, including standard operating procedures (SOPs) and compliance procedures.8. Assist and recommend improvement in setting templates and standards to generate reports and provide data analysis to monitor the performance of remittance/payment services.Work with the engineering team to incorporate new / enhancement of the systems and technologies that improve services and operational effectiveness.9. Quality Control: Establish and maintain quality control standards and guidelines for remittance/payment services to ensure that all transactions meet predefined quality criteria and are error-free.

- Coached and implemented Agile methodologies (SCRUM and KANBAN) within the organization, catering to clients' needs to have better workflow visualization, process framework, collaboration, and communication.- Designed and implemented a Project Management playbook to cater to a better-streamlined process, and framework for branding, marketing, and events-specific projects/web apps.- Proposed and implemented the solution for building project teams- Identified changes required to be made to existing leadership teams and helped them identify the initiatives to work on to have a cross-functional and self-managed team.- Designed KPIs for Project Management, Quality Analyst, and Development team according to the designation and career path progression within the organization.

- Oversaw the management and delivery of platinum clients’ data processing projects ranging in budget from over $100K to 10+ million- Supervised the management of the delivery of the application and maintained the set SLA days- Worked closely with US-based onshore and Nepal-based offshore teams to streamline all the processes that are required for quality and on-time delivery- Effectively measured and analyzed KPIs and metrics related to milestones, deliverables, and overall department performance using Industry-standard Project Management Tools- Ensured strong teamwork, transparency, and excellent coordination- Consistently examined the possibilities and opportunities to improve existing processes through continuous improvement and various best industry-standard practices and methodologies- Worked on implementing and improving areas project management processes along with other related areas like requirements management, test management, reporting, metrics, communication, and bug tracking

- Managed the overall planning and execution of multiple projects under diverse product lines which are critical in the organization especially in the aspect of revenue generation and aggressive deadline- Worked with US based onshore counterparts and clients in clarifying the requirements and resolving conflict with their change requests- Coordinated, facilitated and communicated day to day activities with individuals from different departments namely Development Engineering team, Quality Engineering team, Software Architects, Database Administrators, IT, R&D and Engineering Services across onshore and offshore offices- Prepared project status reports, annual project closure reports which require retrospective and root cause analysis- Maintained the organization’s Knowledge Base and disseminated information to team members- Provided training to colleagues and newcomers

- Understood the business domain, purpose and outcome of the project.- Developed and maintained an agreed project plan and detailed stage plans- Planned a roadmap and used it to visualize project plan.- Created targets and checkpoints to re-evaluate the roadmap.- Built and sustained effective communications with other stakeholders involved in the project

- Maintain proper records of any deviation of scope, schedule and communicate any risks associated with scope creep- Breakdown work in the form of user stories and tasks from the requirement specification provided- Help team members understand the business domain and products business goals to effectively pursue product development- Manage stakeholders expectations through meetings and correspondence- Organize periodic project audits, bug bash session to help team members prioritize tasks, maintaining code quality, security and application performance.

- Understand the fundamentals of the project life cycle and SDLC and relate it to the software development process- Understand the end to end project management process: proposal, discovery, kickoff, closure and others- Understand Agile Software development methodologies and its process frameworks: mainly SCRUM and KANBAN- Understand Customer’s business domain and driving requirements- Understand the technique of keeping scope well managed including change management, task breakdown, and estimation- Understand different contract types and measure cost and revenue against the planned budget for projects

- Help team identify stakeholders and manage expectation (project status, engagement, correspondence, conveying risks and implications)- Maintaining project artifacts and collaterals for future reference- Support in identifying and providing any resources and tools that is useful to project team- Support and review scope estimation and project scheduling for project leads and proposals

Instructor for C and C++ programming language