Department Manager
Current• Responsible for ensuring the restaurant is stocked with sufficient product and that the kitchen is operating effectively to serve gold standard food, to every customer.• Manage the daily maintenance of equipment to ensure cleanliness and correct working order.• Maintain the accuracy of the ordering system and the completion of stock orders whilst ensuring delivery accuracy and product rotation.• Analyse food cost components (raw and completed waste, food promotions, employee and manager meals, and condiments) to develop and communicate weekly food cost action plans to managers and crew.• Supervised, led, and managed team of 15-20 per shift in their task and responsibilities to ensure food quality and service.• Trained customer service team members to provide exceptional service, driving retention and satisfaction.• Managed schedules accepted time off requests and found coverage for shifts.• Positioned skilled staff in key areas throughout shift to optimize department productivity.• Upheld company standards and compliance requirements for operations and cleanliness of all areas.• Addressed internal and customer-related issues each day and affected strategic resolutions.• Reviewed employee performance every 3 months and delivered constructive feedback to improve opportunities.• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.• Administering cash positions and dealing with the bank deposits.
