Project Lead with over 13 years of progressive experience in HRS, Learning Delivery and Operations domain. Managing fortune 500 clients across different locations with proven track record of building and leading high-performance teams, driving process re-engineering, Cost Optimization initiatives, Operations Management, Transitions and Global delivery.

Manage a team of Reservation Sales associates and senior associates who assist customers with planning and booking aspect of the vacation stay. Monitor manage customer/hotel escalations. Achieving customer satisfaction and room revenue goals while taking guests through booking process. Track reservations and provide world class services to VIP customers. Work on important travel systems like OTA' and CRS. Supervise daily activities of team members and provide performance feedback to senior… Show more Manage a team of Reservation Sales associates and senior associates who assist customers with planning and booking aspect of the vacation stay. Monitor manage customer/hotel escalations. Achieving customer satisfaction and room revenue goals while taking guests through booking process. Track reservations and provide world class services to VIP customers. Work on important travel systems like OTA' and CRS. Supervise daily activities of team members and provide performance feedback to senior management. Provide coaching and mentoring to the team. Assist reservation manager with budgeting, forecasting and developing reservations. Training new hires and helping them process reservation received from various sources - Online, Direct Guest and Corporate bookings.Preparing Daily MIS report and updating Attendance sheet, preparing weekly roster for the team, training new hires, providing refresher training and process training to the new hires. Show less

Worked as an Assistant Manager for Marketing Services center India. Providing end to end marketing solutions to Microsoft.Primary services: Campaign execution planning, Email marketing, Data pull, Contact management strategy, Lead management, online profiling & Reporting.

•Understand the business goals, objectives and strategies of an organization and to use that knowledge to help design and implement new business systems that align with the business vision.•Analyzing business processes, data and systems and developing a series of business models that are used by the business itself to better understand itself and to plan and design a future state business model. •Perform Regressing testing for changes/addition to systems for different wave… Show more •Understand the business goals, objectives and strategies of an organization and to use that knowledge to help design and implement new business systems that align with the business vision.•Analyzing business processes, data and systems and developing a series of business models that are used by the business itself to better understand itself and to plan and design a future state business model. •Perform Regressing testing for changes/addition to systems for different wave launches.•Providing resolutions to the problems or challenges faced by the users while working on their HRMS site by understanding both aspects as a user and as one affected by the application.•Coordinating with the Information Technology (IT) department and Implementation Team thereby maintaining a uniform team management system.•Mentoring different Groups (IT, Service Center etc) on troubleshooting and helping them understand the business specifications/requirements.• Acting as a primary and key liaison between different business groups so that they can perform efficiently which will lead to project completion on time.•Create documentation - write standard operating procedures for new as well as existing processes and update changes•Coordinating with the US counterparts and the tech team (on-shore) on fortnightly call for Business updates.•Communicating with the Ongoing Project Manager (OPM) for providing inputs on various issues related to processing, adopting different strategies and innovative ideas for the completion of project. Show less

Joined Hewitt with the second batch of Defined benefits and worked with 11 clients and 24 processes. Gained valuable knowledge in understanding DB plans, plan types, forms of payment, pension payroll etc.Then got the opportunity of doing another transition for client Verizon in December 2006. Worked as a "Team developer" with one of the Fortune 500 clients "Verizon" and handling their (Retirement plans) of the Defined Benefits Management Team dealing with Retirement… Show more Joined Hewitt with the second batch of Defined benefits and worked with 11 clients and 24 processes. Gained valuable knowledge in understanding DB plans, plan types, forms of payment, pension payroll etc.Then got the opportunity of doing another transition for client Verizon in December 2006. Worked as a "Team developer" with one of the Fortune 500 clients "Verizon" and handling their (Retirement plans) of the Defined Benefits Management Team dealing with Retirement benefits, US Payroll Management System & Records Management for Fortune 500 clients of Hewitt. Handled the whole transition from the scratch till the stabilization of the whole process for 10 DB processes. Also got cross-trained on HM processes as well. Show less

June 2003 – January 2005 (1 year 8 months) Job Profile: Processing Health Insurance Medical and Hospital Claims for one of the leading Insurance Company in US.Interacting With Client about the Profiles & Updates. Generating Production and Quality reports.Mentoring new hires for the process.Auditing Claims for the new hires.Giving Roaming Support to the New Teams.Keeping up to the relevant knowledge (New Updates) required for the job.Training New… Show more June 2003 – January 2005 (1 year 8 months) Job Profile: Processing Health Insurance Medical and Hospital Claims for one of the leading Insurance Company in US.Interacting With Client about the Profiles & Updates. Generating Production and Quality reports.Mentoring new hires for the process.Auditing Claims for the new hires.Giving Roaming Support to the New Teams.Keeping up to the relevant knowledge (New Updates) required for the job.Training New Hires for System Basics and Process Flows.Imparting refresher trainings on insurance basics and updates to the team. Show less