●Configured client-server over 500 devices using AD, DHCP, DNS, GPO, and OU●Achieved a 90% resolution rate and improved customer satisfaction by 25% througheffective troubleshooting of diverse applications and networks● Implemented efficient hardware and software installation processes in a campusenvironment using OPSI, resulting in a 50% reduction in installation time● Managed JIRA ticket system for IT support requests from over 500 staff and students,maintaining a 90%… Show more ●Configured client-server over 500 devices using AD, DHCP, DNS, GPO, and OU●Achieved a 90% resolution rate and improved customer satisfaction by 25% througheffective troubleshooting of diverse applications and networks● Implemented efficient hardware and software installation processes in a campusenvironment using OPSI, resulting in a 50% reduction in installation time● Managed JIRA ticket system for IT support requests from over 500 staff and students,maintaining a 90% satisfaction rate through timely responses and issue resolution● Performed regular security compliance audits for the college's data backups, reducingpotential risks by 35% and ensuring data integrity● Provided web design support for campus portals, contributing to a 20% increase in userengagement with online resources● Delivering security awareness training to employees and promoting a culture of securityawareness and best practices Show less

• Developed and integrated API with the Django and flask Python frameworks.• Communicated with specialized developers and the graphic design team to deliver thebest possible product with Slack, Trello, Jira, Microsoft Teams, Skype, Telegram• Developing, troubleshooting, analyzing, and testing software programs• Assisting in the documentation of client requirements• Collaborating with the IT department to determine the scope and expectation of software development… Show more • Developed and integrated API with the Django and flask Python frameworks.• Communicated with specialized developers and the graphic design team to deliver thebest possible product with Slack, Trello, Jira, Microsoft Teams, Skype, Telegram• Developing, troubleshooting, analyzing, and testing software programs• Assisting in the documentation of client requirements• Collaborating with the IT department to determine the scope and expectation of software development projects• Presenting ideas for the development and improvement of the company’s product.• Used draw.io, Postman, and thunder client for ER modeling and Use-Case diagramming,then used that knowledge to design databases and create API. Show less

• Providing software development training to students• Managing primary web development vendors.• Company Promotion and Clients collection.