Binod Kumar Rai Email & Phone Number

New Delhi, Delhi, India

-Taking care of day-to-day operations of the store, setting work schedules, maintaining inventories, ensuring customer satisfaction, executing layout of store merchandise.-Ensuring achievement of sales target & loyalty target by planning, distributing and monitoring target on a daily basis.-Ensuring visual merchandising guidelines are adhere to and standards are maintained in the departments provide feedback to visual merchandiser.-Tracking monthly performance (sell through inventory mix and level, retail presentation and target achievement) against plan and proactively identify solutions to close performance gaps, if any.-Ensuring mystery shop targets are met by conducting audit and providing training and feedback and taking corrective measures.-Managing customer complaint and queries resolving them in the best possible way and also ensuring high level of customer service is maintained by one and all on the floor.-Making shrinkage level under control by training team on how to handle the stock and protect stock from pilferage and getting soiled and damaged.-Developing team members by providing timely and constructive feedback to help them to identify their weakness and strength. Providing adequate learning and development of team through on job training, VM training, product training etc.

New Delhi, Delhi, India

-Ensure a high level of customer Service-Day to day sales tracking and store operations management-Ensure proper presentation and display of products as per planogram.-Promotional offer management and execution.-To ensure that the Visual Merchandising in the store is as per guidelines.-To set high standards of integrity and quality and efficiency of work

Guwahati Area, India

Job Profile-Setting the sales target for daily, weekly, monthly and quarterly basis. - Planning about the Promos, keeping track of market competition, Brandings, and advertisements, new launches.- Recruiting the staff. Set the training program providing product knowledge and motivating Team to maximize conversion in store. Encouraging team for their innovative and corrective ideas. - Optimum utilization of Floor Area and Visual Merchandising.-Motivate Team-Target Achievement -Follow and maintain store standard as per the guideline

Shillong Area, India

•Executing layout of store merchandise.•Ensuring achievement of sales target & loyalty target by planning, distributing and monitoring target on a daily basis.•Ensuring visual merchandising guidelines•Tracking monthly performance (sell through inventory mix and level, retail presentation and target achievement) against plan and proactively identify solutions to close performance gaps, if any.• High level of customer service is maintained by one and all on the floor.•Making shrinkage level under control by training team on how to handle the stock and protect stock from pilferage and getting soiled and damaged.•Developing team members by providing timely and constructive feedback to help them to identify their weakness and strength. Providing adequate learning and development of team through on job training, VM training, product training etc.•Taking care of day-to-day operations setting work schedules, maintaining inventories, ensuring customer satisfaction, executing layout of store merchandise.•Ensuring achievement of sales target & loyalty target by planning•Ensuring visual merchandising guidelines are adhere to and standards are maintained in the departments provide feedback to visual merchandiser.•Tracking monthly performance (sell through inventory mix and level, retail presentation and target achievement) against plan and proactively identify solutions to close performance gaps, if any.•Managing customer complaint and queries resolving them in the best possible way and also ensuring high level of customer service is maintained by one and all on the floor.•Making shrinkage level under control by training team on how to handle the stock and protect stock from pilferage and getting soiled and damaged.•Developing team members by providing timely and constructive feedback to help them to identify their weakness and strength. Providing adequate learning and development of team through on job training, VM training, product training etc.

Mumbai Area, India

JOB PROFILE: - Setting the sales target for daily, weekly, monthly and quarterly basis. - Planning about the Promos, keeping track of market competition, Brandings, and advertisements, new launches.- Recruiting the staff. Set the training program providing product knowledge and motivating Team to maximize conversion in store. Encouraging team for their innovative and corrective ideas. - Optimum utilization of Floor Area and Visual Merchandising.- Ensuring that the sales floor is well merchandised and the supply chain from the warehouse works smoothly. This includes following up of all orders and reorders with the distribution centre/ warehouse directly to ensure that there are no delays in receiving the merchandise. Ensure adequate stock of all products is available at all time. Replacement of stock in the store.- Analyzing sales in terms of fast and slow moving products.- To evaluate inventory methods, make improvements as and when required in thecurrent system, determine optimum inventory levels, design and implement a cycle-counting and global counting program.- Ensure Timely store Audits (Store Opening/Closing Checklist, Store Operations - Maintaining Daily Sale Report.- Recruitment staff & Full and Final Settlement- Sending attendance

Gurgaon, India

-Responsible for inventory management & stock allocation.-Training our in store teams in relation to POS as well product training for new seasons, visual merchandising, role plays etc-Was constantly involved in Customer relationship management.Built rapport and trust with clients to build relationships and ensure repeat purchase.-Staff and team roster management, HR related issues, uniforms and overall appearance of the team and the store.-Reduced shrinkage-Store process & audits-Leading people-Maintaining and improving service standards-Time management skills

Gurgaon, India

- Greet customers warmly and ascertain problem or reason for calling.- Assist with placement of orders, refunds, or exchanges.- Attempt to persuade customer to reconsider cancellation.- Inform customer of deals and promotions.- Sell products and services.- Resolve customer complaints via phone or email.- Greet customers warmly and ascertain problem or reason for calling.- Inform customer of deals and promotions.- Sell products and services.- Work with customer service manager to ensure proper customer service is being delivered.- Compile reports on overall customer satisfaction.- Acknowledging and responding to individual needs of the customer. - Talking confidently about product and services appropriate to their needs. - Promoting best sellers and current offers to increase basket size. - Responsible for visual merchandising & housekeeping of the department

Bachelor'S Degree, (Economics Honours), 1St Class

Activities and Societies: Game & sports

School, Regular