Binod Kumar Sharma Email & Phone Number

Managed day-to-day operations of a hotel property with over 30 rooms, including staff supervision, marketing initiatives, and service administration.Directed booking procedures, particularly through OYO, ensuring prompt and efficient service to customers.Maintained high hotel ratings by delivering superior customer service and addressing client feedback through routine inspections and inquiries.

Managing all aspects of hotel operations, including bookings handled through Oyo Rooms, OTA, TA, and walk-ins, as well as conducting regular audits such as BYG, SLA, PAIN, and KRYPTON audits.Dedicated to maintaining high customer satisfaction ratings by providing exceptional service and promptly addressing any guest issues through proactive interactions and routine inspections.Managing the hotel's ratings and reputation by continuously striving to improve service quality and resolve guest concerns.Responsible for facilitating the onboarding process for new properties by submitting OPS Bodyguard requests.

Managed day-to-day operations of a hotel property with over 30 rooms, including staff supervision, marketing initiatives, and service administration.Directed booking procedures, particularly through OYO, ensuring prompt and efficient service to customers.Maintained high hotel ratings by delivering superior customer service and addressing client feedback through routine inspections and inquiries.

Handled incoming calls, obtaining client information, and delivering necessary services efficiently.Adaptedly troubleshooted client issues by providing clear explanations, answering queries, and offering relevant information.Throughout my tenure, ensured consistent adherence to standards and guidelines, contributing to the maintenance and enhancement of service quality.Proactively recommended procedural improvements to optimize performance and customer satisfaction.Meticulously maintained data entry accuracy and regularly updated information to support operational efficiency.

Managed customer and employee relations, resolving issues and effectively communicating escalated concerns.Spearheaded sales operations by identifying target markets and generating business opportunities.Provided assistance with sales inquiries and product/service questions, ensuring comprehensive support to clients.Conducted routine inspections and gathered feedback from staff and customers to assess product quality and improve sales strategies.This is resume is built by buildyourreresume.co.in

Managed customer and employee relations, resolving issues and effectively communicating escalated concerns.Spearheaded sales operations by identifying target markets and generating business opportunities.Provided assistance with sales inquiries and product/service questions, ensuring comprehensive support to clients.Conducted routine inspections and gathered feedback from staff and customers to assess product quality and improve sales strategies.

Advance Diploma, Accountant And Finance

H.S., Commerce