Performing Level 1 and Level 2 service desk task, resolving incidents, prioritising them and escalating to the appropriate teamWorking with Windows Server Active Directory, WSUS ServerWorking on HPE Systems, installing them on data centres, monitoring them, contacting vendors upon hardware issuesWorking on a SharePoint Site and Microsoft Power Automate to manage Asset Management SystemWorking System Center Data Protection Manager

• Responding to clients request through phone, ticketing system and visiting the site.• Keeping the customer informed on the status of incidents or service requests.• Working with Office 365 Admin, Exchange Online, Outlook, Team, and SharePoint.• Regularly updating the Knowledge Management System • Working with Mobile Device Management using Intune and Meraki.• Assisting the Service Desk manager with various requests/escalations• Troubleshooting network problems using various tools like Wireshark, Microsoft Network Monitor, TCPView. • Working with Windows Server Active Directory, File Systems, Group Policy, DNS, and DHCP Server.• Managing and Supporting VoIP telephony.• Responsible for taking regular backups and responding to seniors with encountered issues• Working with Azure Active Directory and Terminal Servers