Highly motivated IT Support professional with a proven track record of providing technical assistance and customer service in fast-paced environments. Proficient in Azure, Windows Servers (Active Directory, GPO, DHCP, DNS), Office 365, Networking and Virtualization. Knowledgeable in deploying and maintaining Azure environments, diagnosing, and resolving hardware and software issues. Experienced in handling incoming IT inquiries from clients efficiently, solving them, and escalating to higher support levels if required as well as maintaining proper documentation of the process. Possesses strong communication and problem-solving skills which allow for smooth interaction with the clients in resolving issues in any stressful situations. I am always committed to upgrading myself with technological advancement and industry trends.