Ramp Services

- Meet and greet customer - Provide customer service - Place order for food and beverages- Handle counter / POS system - Serve food & beverage to customers- Manage floor service

• preparation of Tender, RFI, PQQ documents and registration management• Read and analyze the client’s documents to ensure the responses prepared implicitly addresses the queries/requests raised• Assist in the development and delivery of all bids ensuring pre-qualification questionnaires and all tender documentation is completed.• Coordinate with the sales team for inquiries.• File management of master RFI, EOI, PQQ and all related bid documents.• Process company e-registration (new/renewal/update) through the registration portal• Maintain and update the customer records on Salesforce including contracts and client contact details.• Keep track of tenders and proposals submitted on Salesforce.

- Taking orders from customers- Answering questions about menu items, food sensitivities and food substitutions- Giving customers suggestions & up-selling for food and drinks and telling them about any special menu items- Serving and delivering food and alcoholic / non-alcoholic beverages to customers- Communicating with customers to ensure satisfaction and resolve any complaints- Processing customer payments- Clearance tables after customers have finished their meals

Providing excellent customer/ guest service to ensure satisfaction.Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services.Handling payments (Cash and Card payment)

Responsible to provide wheelchair assistance to passengers with Special needs, assist passengers at baggage screening area and check-in counter and provide paid porter age service to passengers at arrivals and departure in accordance to the Standard Operating procedure (SOP).Disembarking passengers requiring special assistance are serviced and/or escorted to the arrival hall and cleared through all immigration, baggage claims (if any) and customs formalities

- Perform general operational duties & maintain day to day administrative services in order to meet legislative requirements- Supervision of operations field staffs & Cash Center Staffs.- Monitoring CCTV surveillance of Cash Center & Armored Vehicles.- Time to time monitoring of Armored Vehicles through tracking system (GPS).- Maintain duty rosters and administrative management of CVIT staffs based on the client needs / requests to meet the operational desires.- Maintain the cash collection record and bank deposit record in the system as well as filing hard copies- Verification of monthly summary reports to client and concerned departments.- Liaise with client for adhoc / on call services and coordinate with the team of the action plan in line with better service and value for the client.- Manage CVIT vehicles with regards to day-to-day maintenance records both mechanical and security systems and follow up with relevant departments to ensure timely maintenance.- Prepare and verify the time and attendance records of CVIT staffs and submit to the relevant department.- Initiating store requisition for replenishing utilities / stationery supplies / uniform & equipment.- Handle matters related to CVIT staffs such as annual leaves, passport release, certificates, and training.- Assist manager for the preparation of commercial proposal.- Assist manager for the preparation & coordination for the Tender submission.- Coordination / follow ups with inter-department.- Coordinate / follow ups with the Customers & Suppliers.- Random site / location visit with manager.- Maintain client database.- Undertaking any other tasks/duties as may be reasonably required.

- Receive and process sale orders- Prepare commercial proposals and tenders and maintain the records- Maintain submitted proposals and tenders reports daily, monthly, quarterly and yearly.- Maintain awarded proposals and tenders reports.- Coordination with contracts department for new contracts.- Coordination with BD Executives for proposals and tenders.- Maintain client's contact database- Maintain documentation and filing- Collect contact information of potential clients and submit to BD Manager and BD Executives for further necessary actions- Keep required office stationary items for the department- other duties and responsibilities assigned by manager

- Perform general operational duties & maintain day to day administrative services in order to meet legislative requirements- Coordination with area supervisors for daily smooth operations- Maintain daily attendance of all employees & Manpower Report on monthly basis- Report Absent & Sick leave and maintain report on Weekly and Monthly basis to the reporting Officer- Prepare 24 hrs daily locations reports- Prepare Manpower shortage list- Update the Manpower Allocation and deploy employees in various locations- Maintain employees relations, Interdepartmental & H.R. Coordination- Camp / location Transfers & accommodation issues- Update Duty Negligence to reporting officer with the coordination of Site / Area Supervisor- Prepare monthly duty roster/day off roster- Plan and organize annual leave - Prepare Job charts and submit to the Finance Department- Undertaking any other tasks/duties as may be reasonably required.

• Protect the company’s property and staff by maintaining a safe and secure environment• Observe for signs of crime or disorder and investigate disturbances• Take accurate notes of unusual occurrences• Report in detail any suspicious incidents• Patrol randomly or regularly building and perimeter• Monitor and control access at building entrances and vehicle gates• Watch alarm systems or video cameras and operate detecting/emergency equipment

- Serves customers by helping them select products.- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.- Greets and receives customers in a welcoming manner.- Responds to customers’questions.- Provides outstanding customer service.- Manages financial transactions.- Processes payments by totaling purchases, processing checks, cash, and store- Assists with inventory, including receiving and stocking merchandise.