Director - Healthcare Operations
CurrentAnalyze and Manage Healthcare RCM Business Operations focusing on supporting cross-functional teams to increase customer satisfaction through process improvementsDevise effective client Liaising and team management practices to leverage trends across industries and marketsDerive solutions and strategies focusing on creating value for customers and business profitabilityDevelop short and long-term strategic plans for service excellenceEstablish excellent working relationships… Show more Analyze and Manage Healthcare RCM Business Operations focusing on supporting cross-functional teams to increase customer satisfaction through process improvementsDevise effective client Liaising and team management practices to leverage trends across industries and marketsDerive solutions and strategies focusing on creating value for customers and business profitabilityDevelop short and long-term strategic plans for service excellenceEstablish excellent working relationships with customers, employees, vendors and contractorsPerform resource planning and budgeting towards cost optimization and profit increaseManage entire customer lifecycle; interfaced with different parties for resolution on customers disputes/ queries Highly successful in meeting & setting KPI & SLA targets and planning areas of improvement; excellence in managing end-to-end process operations with focus on quality deliverables within specified service normsExpertise in ensuring clear lines of communication, close collaboration with capability to quickly bring right talent to daily operations issuesLead daily service delivery, SOPs, continuous development & improvement of services in accordance with targets / objectives Keeping a track on customer documents including physical and electronic filing & retrievals; mapping customer information and data required to set-up / amend a customer; ensuring accuracy of the customer master data Supervising core HR profile including Recruitment, Performance Appraisal, Manpower Planning, Training & Development, & MIS for the complete groupExcellence in planning, developing, organizing, implementing, directing & evaluating organization’s administration function and performance Show less
