- Coordinated the creation, tracking, and analysis of management reports by collaborating with cross-functional teams, ensuring timely data collection, accurate reporting, and insightful analysis to support informed decision-making and performance monitoring.- Develop and deliver high quality Client Solution Presentations, Demos, User trainings and documentation during the Product Evaluation phase of the sales cycle- Presenting proposals to customers alongside members of the sales team- Work closely with the sales team in the area of product suitability and service delivery expectations- Express advise on bid/ proposal decisions based on technical and commercial considerations- Support sales efforts with in-depth product and business knowledge, specializing in MPS, Audio Visual Segments- Effective documentation of Proposals, Respond to prospect RFPs, RFI - Producing detailed costings for customers and illustrating ROI- Putting together business cases for the sales teams to support their proposals- Represent the company in a professional manner and build good relationships with clients to the company’s benefit- Creating a streamlined workflow for inward and outward communication, including calls, emails, messages etc.- Contributed to drafting and reviewing technical documents to ensure compliance with ISO standards, enhancing the quality management system.- Collaborated with cross-functional teams to implement ISO guidelines, facilitating audits and ensuring alignment with international best practices for continuous improvement and certification readiness.

_ Understands accurately the business needs of customers_ Specifies technical solutions to customers and prospects from within MPS solutions portfolio_ Provides technical input and support for service and solution design_ Develops new technical and services sales opportunities within MPS customers_ Manages technical relationship with hardware and software vendors as nominated by Division Manager_ Attains and maintains vendor accreditation as nominated by Division Manager(s)_ Produces and self-manage training schedule_ Attends customer service reviews as required_ Manage and felicitate demonstrations of technical solutions to customers_ Provides timely Feedback, Reports to the Division Head regarding Sales performance of the Department and Team members._ Provide Inputs into making sure the MPS team works as one team and that the right skilled individuals are utilized at the appropriate time_ Assists in identification and implementation of changes to business processes in order to ensure service excellence and delivery_ Evaluates new solutions and technology and sugegst recommendations to Division Manager for potential inclusion in MPS_ Assists with post sales implementation of technical solutions and MPS service_ Assists with tender responses

Managing a Team of IT and MPS executives, committed towards customer satisfaction with 100% efficiency and uptime in companies services. Make sure the customer SLA's are maintained and required support is provided on time. Manage IT & Services related queries and complaints and provide necessary solutions by keeping the timelines setup. Update and follow latest in technological world to support the business to run to the maximum profitable level, takes care of technical implementation and all the process related to technology.

Managing IT Operations/Server, Managed Print Services In India, Support Clients for Technical Support related to MPS, Remote Administration, Software Installation and Monitoring, Printer Installation, Configuration, Support.

Manage existing customers with the requirements andsupport in MPS operations, provide technical supportfor Printers, Print Server, Tracking software (Techniesis)installation, maintenance, support clients with essentialtraining on sustainable print practices. Involve in IT operationswith regular asset monitoring, server, storage health checks,update software and operating systems according to companyIT policies. Provide support for users on issues related to OS,Microsoft Office products, Emails and User permissions.Install and troubleshoot LAN, Servers, Wireless routers andbackup facilities. Support companies MPS and AIM solutionsby providing technical support related to software, scanning,involve in overseas deployment of systems and services.