Binoy Krishnan Email & Phone Number

Bengaluru, Ka, In

Bengaluru Area, India

Managed a team of 11 Engineers across APAC to deliver comprehensivesupport. Responsible for operational metrics and SLAs for availability & stability ofsystems Managed and developed teams of analysts, associates, and lessexperienced leads in roles that provide technical services and support forthe relevant supported systems. Providing support to the Verizon internal community at both the 1st and2nd line, Including telephone support, remote control and desk-side visitswhen requested. Collaborating with other team members as appropriate to deliver aconsistent support function across all international sites of Verizon.

Bengaluru, Karnataka, India

Singapore

Experienced in Server clustering and Storage Management technologiesWindows server management:-Install, secure, monitor, manage, maintain, and retire Windows servers, both physical and virtual in a global & high availability environment. Manage service requests within published SLA. 95% of time will be spent working on global VM Windows servers remotely, by means of service-now requests, customers’ requests and team requests.Manage, secure& support Active Directory globallyGood knowledge of Windows PowerShell scripting, SCCM, WSUSMcAfee Suite: Installation, Configuration of Account manager by creating new users and group, applying security access to the servers and security scan for vulnerabilities. Disaster recover: Installing and Configuring HA and DRS servers, Taking Image of the servers and creating restore point. Creating Virtual machines using pre-configured templates.Configuring and administering a wide range of network services and protocols including Ethernet, TCP/IP, switching, routing, DHCP, SMTP, NFS and DNS. Deploying an OVF template, taking and deleting snapshots. Managing VPN user and Active Directory by resetting passwords, unlocking accounts, adding users, and GP. Taking backup and restoration of data and virtual machines.Built Microsoft Servers 2003, 2008 R2, 2012 and 2016 physically as well as in a VM environment and installing and configuring SAN for virtual environment.Responsible for creating daily and weekly images using Symantec System Recovery 2013.Created NTFS Permissions among the Network to increase security among the company’s network.Managed domain users and groups in AD and create group policies in order to keep the network.Experience in ITIL Service Management.Experience in incident management.Experience in Enterprise level Ticketing Systems like Service now and JIRA.Prepare and maintain Yearly IT budget for the organization.

Kuala Lumpur, Malaysia

Service monitoring, application monitoring, OS health check, Application health check, Server usage monitoring,performance trend analysis, user load monitoringTo evaluate the user requirement for required Hardware / Software. Purchasing and maintaining assets of allHardware and software.Troubleshoot and resolve technical issues with end user groups.Virus management through centralized installation of Sophos Antivirus Corporate Edition.Maintaining inventory of all computers, servers and software's.Defining and implementing policies for password restriction, account lockout, password expiry etc. Granting/revokingaccess of users to Servers, Applications, Files and Printers.Maintaining backups for all Project Data with Symantec Backup Exec 12.x Installation and configuration ofMultifunction Devices, Network Printers and Plotters.Windows Server 2003, 2008 Installation/Configuration/troubleshootingBackup Management using Symantec - Installation/configuration/troubleshootingPerforming backup & restoration using Symantec Backup based on the customer requirementAdministration of Active directory, DNS, DHCP, File and Print ServersCompetent at resolving Hardware issues with servers, identifying the problems and coordinating with Vendors torectify the sameInstalling & Updating Server level management of Antivirus software –Symantec End Point ProtectionLAN Administration for Office Environment.Installation and configuration of Fortinet Firewall and Routers and various network printersInstallation and configuration of Video conferencing devices (e.g. Cisco Tandberg and Polycom)