• Diagnose and resolve hardware and software issues in a timely manner.• Address Windows 10 and Mac OS issues.• Quickly identify and troubleshoot network matters.• Provide technical support to end users via. phone and email.• Accurately enter data into ticket tracking systems and asset management systems.• Monitor status of tickets to ensure that requests are handled in a timely manner.• Configure iPhone and Android Cell phones.• Maintain user accounts in Active Directory and reset passwords

• Taken time off for a personal family matter.• Helped my mother sell her home in Los Angela’s and relocate to Sacramento, CA.• Assistance with daily living and medication management. • Started a personal venture providing photography and videography services.• Install, configure and utilize Microsoft 365.• Modify images in Adobe Creative Cloud • Utilize Windows 10 and iOS.• Develop marketing materials in Canva.• Distribute documents in various social media outlets.• Interact with clients in person, FaceTime, Skype and Zoom.• Excellent Written and communication skills.

• Build Managed File Transfer processes in BMC Control-M.• Manage and construct jobs in CA Autosys • Encrypt and decrypt data using Pretty Good Policy (PGP).• Establish connections to external networks using SSH, Secure Shell.• Interact with clients remotely using Microsoft Teams, Zoom, and Skype.• Experience with Active Directory, GlobalScape and SCCM.• Understanding of IT Infrastructure Library (ITIL) practices.• Create and process tickets in Service Now.• Perform System Administration• Review scripts build in SQL

• Create and process tickets in Service Now.• Interact with clients remotely using Microsoft Teams, Zoom, and Skype.• Build Managed File Transfer processes in BMC Control-M.• Migrate jobs from Diplomat to BMC Control-M.• Configure user profiles and grant permissions in Access Directory.• Create home directories and manage security levels in Global Scape.• Establish connections to external networks using SSH, Secure Shell.• Sign, encrypt, and decrypt data using GPG and PGP.

• Create and process tickets in Service Desk Plus.• Interact with clients remotely using Microsoft Teams, Skype and Zoho.• Assist users with downloading, installing, and upgrading VMware Horizon Client software.• Relocate data using Managed File Transfer and Secured File Transfer Protocols.• Verify user permissions and security groups using Active Directory.• Configure the Global Address Lists and user profiles in Microsoft Exchange and Outlook.• Arrange the newly created virtual desktop to meet client needs.• Ensure that internet bookmarks, favorites, and passwords function properly. • Familiar with Google Chrome, Internet Explorer, and Firefox.• Establish Quick Access and drive mappings in Microsoft Windows 10.• Troubleshoot issues and forward to third level support.• Enhance program and data migration procedures.

• Perform asset management services.• Update the database with relevant information and generate reports.• Provide support of information technology systems within a networked environment.• Install and configure personal computers, laptops, and peripheral equipment.• Provide user support for the network and client-based software.• Solve general technical problems and route to appropriate support staff.• Create training and process manuals.• Develop and maintain IT Service Desk procedures.• Utilize the Incident Management Tool to record and manage issues.• Collaborate with other state entities to ensure seamless deployment.